Crash Champions #0616 Spokane Francis
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
One sensor not working properly ( the driving distance to car ahead) And a minor thing drivers door edge LIMITED light when door is open does not work Other than that, the job was really well done.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
your communications and returning calls is less than adequate. I have left 4 VM and asked to be called back and was never called back. Your work was done well, and a couple of loose ends to follow-up on on the 2021 Gray F150. The green F150 was dropped off for an estimate last week and no one has called me about it. I have called on it twice. Please call me.
Customer Service - 0.5/5.0 -
no calls back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great repair and kept me up to date on the progress. I would highly recommend them.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great result
Customer Service - 5.0/5.0 -
Exceeded our expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car runs basically brand new and glad repairs were possible to do on my car. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Everything was on the exterior was done to perfection, cant even tell damage happened. I would've given a 10 but I had talked with the initial inspector about detailing the interior as well and he said he'd have it done. It wasnt, which isnt a huge deal as its a new car, but.....
Likely to Recommend - 5.0/5.0 -
Check my google review
Repair Quality - 5.0/5.0 -
Ive been here quite a few times(on francis once on monroe) in the course of the last 3 years, I've given a google review to help others find a reputable and high quality work shop in the future. I can't complain about anything except one time I had to go to the monroe place as the maintance guy was on vacation and my insurance wasnt going to wait on his vacation. Didn't have a bad experiance there either but it wasnt my normal people I want to see and have work on my vehicle with previous experiance with them.
Customer Service - 5.0/5.0 -
Great people who are attentive
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Took over 5 weeks to complete, i understand there was ordering issues.
My Experience - 5.0/5.0 -
They made a collision experience the best that they could. However, when I did pick up my truck, I was very happy to see her shiny body looking at me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a hard time coming to terms with the amount of money that I would need to spend to fix my truck. They were patient with me and did whatever they could to help me through it. The cost ended ended up being not as astronomical as I thought it would be.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have no issues with the repair itself. I cant even tell I was in an accident so thats good! But the interior of my car was left covered in dust, dirt, pollen, or a combo of all 3. It was as if the windows were left open at some point and then the seats were never wiped down and cleaned off. I understand that a body shop wouldn't detail the inside of a car, but I would've hoped that they would've left the inside at the same state I brought it in at.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was satisfied with just about everything, except for the fact that they left the seats inside of my car absolutely covered in what looks to be dust, dirt, pollen, or a combo of all 3. Its like they left the windows open at some point, but did not bother to clean up that mess.
My Experience - 5.0/5.0 -
Thank you for providing me with excellent care while my truck was in your shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the speedy service and confidentiality...
Customer Service - 5.0/5.0 -
Thank you for the speedy service and confidentiality...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was excellent. They went above and beyond.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good