Crash Champions #0616 Spokane Francis
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Thank you for providing me with excellent care while my truck was in your shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the speedy service and confidentiality...
Customer Service - 5.0/5.0 -
Thank you for the speedy service and confidentiality...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was excellent. They went above and beyond.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Absolutely went above and beyond my expectations! The east Francis shop not only should complete professionalism and friendliness. They even cleaned the inside of my car! I would never go anywhere else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We really appreciated the timely updates from Carl. He has excellent customer service and the vehicle repair was spot on
Customer Service - 5.0/5.0 -
Carl was always very pleasant to answer all our questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thay are Awesome ,Fair, and thay do a Great job on the vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
My driver side headlights worked just fine when I brought my car in for repairs. However, when I first picked up my car, it was during the day hours and did not realize until I went to drive my car in the evening that my front headlight on the driver side was out. There has been no communication from the repair shop stating that they would fix the issue even after my husband spoke with them in person the very next day after we found out the headlight was out. Additionally, the original quote was only $980 and the repairs ended up costing 2600. I know this went through insurance, but it still seems wrong that the repairs were so far off from the quote.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
i had mixed experiences with Crash Champions. my first impression with the receptionist was kind of awkward and she really sped through the intake and assessment of my car’s damage. I was worried that she wasn’t being thorough enough and that there would be extra time constraints or costs because of it. I didn’t get enough updates about the status of my car until I was told it was ready for pickup, and then as I was on my way to pick it up I received a text that my car was actually not ready and needed to stay a few days longer than anticipated. it was almost a week later that my car was actually ready after receiving the first text that it was good to go. the unclear communication was really frustrating and cost me time and a Lyft fee. I wish the communication and assessment were more clear and thorough so I would know what to expect
My Experience - 0.0/5.0 -
I am totally satisfied with the repairs as well as the ease of the rental car. I brought it in at 9 am on a Monday and was told it should be done by Wednesday that week. It ended up taking 2 full weeks. I would get automated text notifications that is was on track to be done on a certain date. I would call later in the day to see if it was done and was told it wasn't ready. The rental car was fine, but the lack of proactive communication with me from Crash Champions was a little frustrating. They did excellent work though.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I had to call several times to get updates on when my car would be ready. I was initially told 2-3 days and it took 2 weeks.
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am impressed by how quickly and efficiently the team worked to get my car fixed and back to me. Thank you for everything!
Likely to Recommend - 4.5/5.0 -
Great work just missed 1 thing
Repair Quality - 2.0/5.0 -
The main repair was excellent but the truck was hit in the front end and no alignment was done
Customer Service - 4.5/5.0 -
Great people to work with
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Original person who handed over my car could use some training on how to speak to customers although Manager Michael was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Technician that did the bodywork did a beautiful job looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!!