Crash Champions #0616 Spokane Francis
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Looks like a new truck! Better than expected!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carl and the team at Crash Champions were quick and professional. I was even able to pick up my car on a Saturday morning as work stopped me from getting it on Friday when it was ready.
Customer Service - 5.0/5.0 -
I called and was never put on hold and was updated on my car's progress during the 4 days it was getting worked on.
My Experience - 5.0/5.0 -
We appreciated the updates on status of repairs. Our truck looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Crash Champions was able to get my truck in quickly to begin the repair process. They were very clear in all their communication and timeline from start to finish. Repairs were expertly completed with attention to details. Will gladly work with them again and highly recommend to family and friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Our truck looks great but my husband asked you guys to save the old bumper and lights for him. The lights weren’t saved and he had to remind the person at pick up that he needed the old bumper. Also the spelling of my last name got entered into your system wrong and when I called the lady on the phone was extremely rude, telling me I was calling the wrong place.
Customer Service - 3.0/5.0 -
See previous comments. Most of the staff was very helpful and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff were very up-front and honest with me about the repairs. The repairs were also completed in a timely manner and looks amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks amazing
Customer Service - 5.0/5.0 -
Very friendly, professional and understanding staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Carl was very patient with a workload on his shoulders. He seemed to handle himself very well. He is very professional at his job and everyone was so friendly. He also answered my questions and missed phone calls in a timely manner. And worked with me on drop off and pick up for the vehicle.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Vehicle was not 100% completely repaired and the customer service from office staff was among the worst I've ever had. If asked by a friend or colleague where to take a vehicle for repairs I would answer anywhere other than there, Maaco would be better! That speaks volumes
My Experience - 5.0/5.0 -
They always do a job well done. They did it in a timely manner. They even took care of a warranteed item so they stand behind their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Clay was excellent
Likely to Recommend - 4.0/5.0 -
I’m not an aggressive promoter of anything but would recommend if asked
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
I had to call them to get status of the repairs after they let me know had to order parts as was taking longer than originally quote for time frame for repairs
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
The quality of the work was satisfactory
Customer Service - 1.0/5.0 -
The timeline for the repair was not clearly stated to me. The completion date was moved back 5 separate times. This often happened on the day scheduled for pick up making it very inconvenient. Carl the repair manager gave me incomplete information multiple times. I was only called a total of 3 times across the almost 2 months the car was being repaired. To get any information about the car I had to call regularly and talk to someone besides Carl.
My Experience - 5.0/5.0 -
They took care of my claim and repairs quickly. I was communicated with daily through each process and am very happy with my experience with Crash Champions.
Likely to Recommend - 5.0/5.0 -
They did great and a quick job.
Repair Quality - 5.0/5.0 -
They took good care of my truck. They were quick and very good with communicating everything happening. I’d rather not hit anymore deer but if/when I do I’ll bring my vehicle to Crash Champions.
Customer Service - 5.0/5.0 -
Very good communication and polite.
My Experience - 5.0/5.0 -
Fast and friendly experience Had my vehicle back in two weeks.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Happy it’s fixed. Can see the spaces on the hatch door the back side panel is a bit loose which seems worrisome
Customer Service - 5.0/5.0 -
Friendly and knowledgeable