Crash Champions #0616 Spokane Francis
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
After taking 7 1/2 weeks, I talked to someone else who has a friend it took several months. We had no bad weather so wonder why it took so long. Carl n Russ where very nice.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My only nit pick in my service and repair experience was some inconsistent communication. When I dropped my vehicle off I was told to wait for a tech to look it over with me and ended up waiting about 20 minutes because no one asked the tech to come out until I checked back in. Text updates/estimated pickup day could have been more accurate
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The communication from the automated system was poor, including a notification that my car was ready for pick up the day after I picked it up. There was no communication frm anyone when it was decided that the car would be repaired vs declared a total loss. The work on the car itself seems fine 36 hours after pickup. Your automated system really needs work.
Likely to Recommend - 3.5/5.0 -
I would let them know my experience
Repair Quality - 5.0/5.0 -
Nothing seems to be rattling around so far
Customer Service - 1.5/5.0 -
Poor communication from the automated system to staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and knowledgeable staff. Car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The actual repair looks fantastic.
Customer Service - 1.5/5.0 -
The shop personnel wasn't up front considering length of time job would take. 5 weeks total. There was terrible communication from the shop. Saying they would get back to me and not bothering. I did all the calling on progress.
My Experience - 5.0/5.0 -
All of the staff that I talked to were knowledgeable and were more than helpful. My jeep looks fantastic So glad to get it back. Nathan took great care of my Jeep.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car was done in a timely manner. Every one was very polite and professional. Would definitely recommend.
My Experience - 5.0/5.0 -
They did excellent work! Very satisfied. I would recommend this shop to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The vehicle was done quickly. Great staff
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Nice job we have no complaints. Thanks for the the awesome work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job and the car looks terrific. I really appreciated that they kept me informed about the status of the repairs.
Likely to Recommend - 5.0/5.0 -
Very happy with the results and the service.
Repair Quality - 5.0/5.0 -
They did a great job and kept me informed on their progress as they worked on the car. Good customer service.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Crash Champions took excellent care of me and my vehicle. I was happy with the service and turn-around. Thank you!