Crash Champions #0618 Spokane Monroe
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Steve was very attentive and polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I will most likely try a new shop if I ever need to vehicle worked on again unfortunately. Just too many issues along the way.
Repair Quality - 2.5/5.0 -
The customer service was pleasant however I was told my car would be ready on a specific day and because someone broke my side mirror glass I was stuck paying out of pocket for my rental car car for an additional 4 days. Then upon getting my car back my windshield washer won’t spray out so now I have to bring my car back in to get it sorted out. Overall I’m not very happy. The body work is nice and it’s great that it’s fixed.. but having things not function and having to pay more out of pocket because of an error on their part is a little frustrating.
Customer Service - 4.0/5.0 -
They were pleasant and kind with my minimal interaction.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I recommend this business all the time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job. I am very pleased with service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0 -
Steve was a great communicator. Supply chain issues are a pain right now but he did a great job of managing expectations!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Thanks for taking care of my car / helping me get stuff sorted out with insurance.
Customer Service - 3.5/5.0 -
They’re knowledgeable and helpful. Sometimes not very approachable, but are all nice enough.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They've been around for a long time, have experienced skilled staff and have deservedly earned their great reputation.
Repair Quality - 5.0/5.0 -
Perfect repair. Mastered difficult blending of tricolor paint on Tesla.
Customer Service - 5.0/5.0 -
Courteous and VERY helpful. Steve Peterson was very experienced and able to accurately assess the damage and provide a reasonable estimate for repair of our Tesla.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Still need to adjust windshield washers and get wiper arms. No time yet. I work long hours. Doug
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The team was able to serve other repair needs not related to this accident given they needed to keep the vehicle for some time - did a great job on everything and kept me informed of progress. Apparently tail light was burned out, so I had to return. Service was prompt and professional, so not a big deal, but would have expected steering for that before they turned the vehicle over to me. A very courteous group - will be glad to return to them for future needs.
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
My friends and family say the car looks new - like it was never in an accident. THANKS for a great job!
Customer Service - 5.0/5.0 -
I would have liked updates.