Crash Champions #0618 Spokane Monroe
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
With no hesitation!
Repair Quality - 5.0/5.0 -
Crash was able to diagnose and repair the sensor issue when the local dealership was not able to do that.
Customer Service - 5.0/5.0 -
From the very first phone call, everyone was friendly and respectful.
Likely to Recommend - 0.5/5.0 -
Not going to send business there way.
Repair Quality - 3.5/5.0 -
My name is Nicole. We didn’t get any paperwork for the repair, nor instructions I’ve heard them tell other customers regarding car wash etc They left car filthy with paint and dust. They messed up my headlight wiring.
Customer Service - 3.0/5.0 -
The bid took 5 weeks. The repair was timely. The communication was not good. I tried several times to get a call back and an update for my bid for Honda who was going to pay for the repairs. They were going to close my claim and had to get very squeaky in order to get a bid. Which still didn’t come to me and I was the one filing with Honda US (not the local dealership as assumed by CC).
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The gentleman I worked with was very nice, but I was disappointed with the fact it seemed that you had two to three months to get my door. When my do date came I drove down to drop off my car only to find out to here was no door. Another two weeks before he got another door. Other then that I was completely satisfied the paint looks great. Just communication could of been better. I know your busy and I’m not your only client. Thanks
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I only have one issue and that is the fact that you had 2/3 months to get the door and be prepared. When the date came the door was not aquired
Customer Service - 4.0/5.0 -
I only have one issue and that is the fact that you had 2/3 months to get the door and be prepared. When the date came the door was not aquired and I had to wait another two weeks. The job itself I was completely satisfied.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired area looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Ha Ha. Nope
Repair Quality - 0.5/5.0 -
The work that was done was good. Paint, parts fit as well as before the accident. Headlight the that was replaced doesn't match the right side (one that wasn't replaced) The light shines in different areas, higher mostly. Oil pan damage was completely missed. Didn't know until I got the car home and noticed the leak. I was told my insurance would not cover the damage. What a joke. Both, Liberty Mutual and Crash Champions dropped the ball here. I have to pay out of my own pocket. The cost will end up being in the $400-500 range.
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely will recommend them above all
Repair Quality - 4.0/5.0 -
Body work is flawless. Most everything else is perfect as well
Customer Service - 4.5/5.0 -
Awesome by nearly everyone there
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always amazing!!! Great staff.
Likely to Recommend - 2.5/5.0 -
This rating is because the actual work on the car was ok, but for all the previously stated reasons I would not really recommend this shop.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Very poor customer service. No one looks up from their desks or acknowledges a customer when they enter the office. The only time they were helpful was when I was leaving the shop with my car. Then they said things like call us for any problems, etc. very unprofessional overall.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All went as expected, other than a delay to get into the shop.
Customer Service - 5.0/5.0 -
Very professional. I like the use of tech messaging.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Great repairs, but they could use a little fixing with their customer service. Would still recommend to others.
Repair Quality - 4.0/5.0 -
Repaired area was not quite as glossy as opposite side, but color matching was spot on. Overall, great job.
Customer Service - 3.5/5.0 -
Job was completed quickly and they coordinated the administrative items directly with our insurance. The only issue was that we were not given an estimate on how long the job would take. In fact, the point was made to not give me an estimate at all.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
There isn't anyone checking on quality of the repair or checking to ensure vehicle is ready to be claimed by customer. Our car has paint runs and was filty.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Would highly recommend!
Customer Service - 5.0/5.0 -
Very nice and professional!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Repair wasn't done per my request.
Customer Service - 0.5/5.0 -
The person that we worked with was Steven Hysche (sp) and he was a horrible communicator. He only gave info if you drug it out of him.