Crash Champions #0629 Castle Rock Park
In operation 36 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs looked great.
Customer Service - 5.0/5.0 -
Customer service was responsive.
Returned Clean
Likely to Recommend - 1.5/5.0 -
It was a terrible experience and I would not want my friends or family going through the same thing
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
I never received updates about my car. I had to constantly call to get updates/answers.
Likely to Recommend - 5.0/5.0 -
I have used Crash Champions (located in Castle Rock) twice, in the past two years, and have been extremely satisfied each time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kim and Alen were extremely customer service oriented, when helping me with my repair.
Returned Clean
My Experience - 5.0/5.0 -
Professional service, great communication and excellent job fixing our damaged car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car looks so amazing you’d never know that we had damage to the back of our vehicle.
Customer Service - 5.0/5.0 -
Professional service and good communication throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Updates kept me in the loop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
For a 3 mile per hour crash, $5100 sounds a bit excessive. Therefore, no more Tahoes. Next vehicle will have bumpers
Likely to Recommend - 5.0/5.0 -
Made the entire process easy
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Very helpful through the repair process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept me informed of progress. Very professional and a great repair. Always available for my guestions. Carlos was great. Would definitely refer to fa.y and friends.
Likely to Recommend - 5.0/5.0 -
Have already recommended them to family
Repair Quality - 5.0/5.0 -
Excellent customer service, kept me informed of progress. Very pleased with the work that was done.
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My truck has been in service for over 7 weeks. I've picked it up twice, returning it with issues either the same day or the next day. Quality has been horrible and each time it could have been avoided if they just drove the truck to make all is good.
Customer Service - 0.5/5.0 -
The associate I've been working with has been difficult to communicate with. Never provides status unless I ask for it. No urgency or engagement to deliver my truck back. Without his personal cell number, I'd probably go weeks without hearing from him.
My Experience - 0.0/5.0 -
When I got the car back the alignment wasn’t even fixed. Now I have to take it back in and have the repair finished. It’s super annoying. The staff was very friendly and I really like Kim but as far as the repair goes, it wasn’t completed.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My level of frustration is off the charts. When I checked the car in to be repaired I discussed with Carlos that the alignment went out after the deer was hit. We had a detailed conversation about it. On my end it was on the list of items to be fixed. They returned the car to me without the alignment being fix and insurance has closed my claim. It was NEVER communicated to me by anyone at Crash Champions that they had decided not to fix the alignment and was not in the insurance papers work. Now, I am trying to get it fixed at another Crash Champions because it is my daughter’s car and she lives in another town and I don’t know if they are going to try to charge me for it when it should have been a part of the original claim. The communication regarding this has been so frustrating and I feel like I at least deserved a phone call when they decided they just weren’t going to fix certain items, even though they were a part of the accident. Not to mention now I have to talk go back to my insurance company and get the claim reopened. Crash champions has a chance to make this right but given what I have had to go through so far, I don’t think they will.
Customer Service - 0.5/5.0 -
Kim is nice and so was Carlos but my car was not fixed and they cut items out of the repair without even giving me a heads up. Then returned the car to me still broken. I’m not sure who is ultimately responsible but this is unacceptable.
Likely to Recommend - 5.0/5.0 -
I will tell everyone that needs repairs about Crash Champions and the amazing work they did.
Repair Quality - 5.0/5.0 -
They did a phenomenal job. They kept me apprised of the status of my vehicle the entire time. They gave me a courtesy call when something was going to take a little longer than expected. My car was near and clean when I picked it up and the damage to my vehicle was like it was never there. Everyone was amazing to work with.
Customer Service - 5.0/5.0 -
Amazing customer service. From the techs to the cashier to the answering service. Everyone was very polite and made this stressful time easier.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great quality and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Met all expectations.
Customer Service - 5.0/5.0 -
Courteous and helpful explanation of complete process.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Great customer service. Car returned in immaculate condition
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service. Car returned in immaculate condition