Crash Champions #0629 Castle Rock Park
In operation 36 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, communication, quality of work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only thing that would have made this better is if I had been provided with updates on the expected time of completion
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Looks like the bottom rocker panel wasn’t repaired at all
Customer Service - 2.5/5.0 -
Called 3 times to get a status update and calls weren’t returned
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Just a little delay than originally estimated. Other than that satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Did not get weekly updates, otherwise I would have rated 10.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Calls were not returned in a timely manner, or not returned. I had to call again.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
My car looks amazing after the team repaired a large dent in my car. My car is brand new and I was incredibly disappointed when someone hit me a few months ago. The team did an amazing job restoring my car to its original beauty. And to top of off, I was so excited to discover that they detailed the interior and exterior of my car. The interior detail was such a welcome nice surprise.
Customer Service - 3.5/5.0 -
It makes me sad to give anything less than a 10 because my repair job is so beautiful. Ben is very nice and was helpful but improvement could be made with customer status updates during the repair process. I gave this lower rating because I wasn’t updated on the status of my repairs throughout the process. I hadn’t heard anything or received a single update on the status for a week after I dropped off my car and I was quoted a week to a week and a half for repairs. After not hearing anything, I called for an update and learned that repair costs went slightly over the estimate and the amount of the check I received from the insurance company so the job would be delayed until additional funds were secured from the insurance company. At that time, I learned that repairs would take an additional week. I then spent the next few days after receiving an update making many calls and serving as the middleman between the Crash Champions team and the insurance company so we could get my repair back on track. Crash Champions ended up having my car for 17 days. Granted, Thanksgiving happened during those days so that added to the repair time. The insurance company only paid for six days of my rental car so I needed Ben to email the insurance company to let them know the reasons for the delay so I could get reimbursed for the rental car costs that I had to pay for our of pocket. I told Ben this on the phone and emailed him and asked him if he could send a quick email to the insurance company with details about the repair delay so I could get reimbursed for the out of pocket rental costs. Ben didn’t do this and I had to call and ask him to please send a quick email to the insurance company. He did end up sending the email but I was bummed I had to ask him for a third time to email the insurance company. I get that the team is busy handling many different repair jobs and mine was a pretty small job. I would have appreciated regular updates about delays with repairs and parts, as well as updates on the additional costs of repairs and issues that Ben was having getting in touch with the insurance company. Later on in the job, Ben did get better with communication but I would have liked to have received more frequent updates early in the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and no delays in completing the work!!
Customer Service - 5.0/5.0 -
Becky is great to work with !!!