Crash Champions #0641 Prospect
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was my second repair with Crash Champions. I received excellent customer and repair services. Top Notch. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will refer
Repair Quality - 5.0/5.0 -
Really great, I am impressed
Customer Service - 4.5/5.0 -
Very good
Returned Clean
My Experience - 5.0/5.0 -
Quickly and expertly done. Great staff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Expert service. Quick turnaround.
Customer Service - 5.0/5.0 -
Great. Highly Professional.
Returned Clean
My Experience - 5.0/5.0 -
The car looks just like I drove off the lot!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks excellent!! It's like the car wasn't in an accident!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car wash, odometer reading on& tire low sign fixed were extra service I appreciate
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Passenger side mirror is scratched. Wonder if pictures taken show the scratch before the car was fixed. Can you check the pictures?
Customer Service - 4.5/5.0 -
Need to check if pictures show the scratch on passenger side mirror- don’t recall having it there when I dropped it off for repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Crash Champions especially John provided me with excellent customer services . The job was perfectly done and it was done on time. I would recommend this place to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John and the women who works the front desk were incredibly friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the constant updates and the service!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The car appears to be fine, but the process turned into a huge ordeal. Initially, it was agreed that if I gave 3 weeks notice, that they could plan on working on my car instead of it sitting there for weeks. I made it clear that was my only means of getting to and from work. I dropped off my car on a Wednesday night, June 17th, so that they could start early working on my car on that designated Thursday. I called the following Wednesday to check on the status of my car and was told that they hadn't started on it because they were already a week and a half behind when I dropped it off. I explained that's the reason for the 3 week notice so that they could plan ahead on working on it. They apologized, but I wasn't going to wait any more since they hadn't started on it yet and I wanted it back. I called again on Thursday morning to come pick up my car, but they claimed that they had just taken it apart. From there, it was very difficult to get any feedback. I finally got ahold of them on July 2nd looking for the status. I had used up over two weeks vacation at this point and management said I couldn't take anymore time off. An employee answered the phone and said he would check but he never came back. I had asked if I could pick up the car that evening so I could get to and from work on Friday and Sunday. I called many times and left multiple messages but they wouldn't answer the phone or return my calls. They didn't even tell me that they were closed on Friday for the 4th. Ultimately, I had my son-in-law driving me 2 hours a day and my daughter-in-law driving me on the final day. It took hours that Monday morning to get any assistance. I had to get corporate involved to even get an update on the status. At this point, I was super stressed out and really angry. Corporate said that someone would get back to me in 24-48 hours. This was after telling them that I hadn't found a ride yet for the day. So I called multiple more times explaining that I needed to know ASAP because I had to find a ride to work. Ultimately, I got my car back later that day, but the ordeal was exceedingly stressful and unprofessional. They refused to communicate until I really pressured corporate into getting involved at the time and not a day or two later There was no apology or anything to compensate for the ordeal. I did insist that they bring my car to work. They wanted me to meet them at about 10 pm after I got off of work. I told them that I didn't trust that they would answer when I called or even show up to meet me there. All in all, it was a really bad experience.
Customer Service - 0.5/5.0 -
See the former comment.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There is some red paint on the black parts of my car but other than that it was a good job
Customer Service - 4.0/5.0 -
There is some red paint on the black parts of my car but other than that it was a good job
Likely to Recommend - 3.5/5.0 -
Work was still completed
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
More communication as to how things are progressing and an exact date of completion. The estimates given are off
My Experience - 5.0/5.0 -
I’d like to express that I’m very happy and pleased with my completed repair. My vehicle looks brand new and it doesn’t look like there was ever any damage to my car. Also, the color match is identical, very sharp and spot on. I’m so pleased with the finished results!!! Sending a special “Thank-You” to the auto repair team that worked on my vehicle to achieve these wonderful results!! Miss Betsy rides well (like new) and looks just like I just drove her off the car lot for the first time! Thank-You Crash Champions…I truly appreciate your hard work and the time everyone committed to making my vehicle new again!!! YOU GUYS ROCK!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of my repair is excellent. My vehicle has been totally restored. You have truly exceeded my expectations.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
there is a check engine light on that wasn’t there before and damage to the driver side and rear bumper wasn’t done though I’ve called All State several times about this with no answer!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Navigation system was not working
Customer Service - 4.5/5.0 -
I read on their website reviews how their car was detailed before they got it back. I really could have used that. It's hard for me to clean a car
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the promptnes of repairs completed. I also want to commend how clean the car was delivered inside and outside.