Crash Champions #0641 Prospect
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was wonderful! Excellent customer service! Would definitely recommend to a friend!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience working with John after my car was damaged in an accident. He provided a thorough and honest estimate, explained everything clearly, and did an amazing job repairing the scratches on my car. The quality of the work exceeded my expectations — my car looks fantastic again! John was professional, reliable, and easy to communicate with throughout the entire process. I truly appreciate his attention to detail and would highly recommend him to anyone needing auto body repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
A promised me a car on June 30. They delivered it early. They did more than they were required to do. The employees looked like they enjoyed their work either that or they were goofy off.
Likely to Recommend - 5.0/5.0 -
I was happy with the results
Repair Quality - 5.0/5.0 -
Play under promised and over delivered. They said the car was going to be done on June 30. It got done on June 26 with extra work done. I was positively impressed.
Customer Service - 5.0/5.0 -
There were no problems checking in getting getting my card back. This was nice.
My Experience - 5.0/5.0 -
Johnathan was amazing. Kept me up to date of the repair at every step. Very professional. Ms. Vickie in the office is a sweetheart ❤️ just kind and professional in nature makes you want to do business with her always. You guys never disappoint.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recently made comments but Jonathan and Vickie were excellent. Very professional!! You guy's are the best around.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The worst customer service experience ever. The outstanding work of the repair team was completely overshadowed by the worst customer service experience I have had in years. The front desk representative, Vicki, made me feel unwelcome from the moment I walked through the door. When I arrived for my scheduled appointment, she could not find it in the system despite my having a confirmation email in hand. Instead of approaching the situation with professionalism or courtesy, I was met with an attitude that made me feel as though I was a problem rather than a paying customer. The experience only got worse when I returned to pick up my vehicle. I stood directly in front of the reception window and was not greeted, acknowledged, or welcomed in any way. The look and demeanor I received made me feel completely unwanted. It was one of those interactions that leaves you wondering why you are being treated with such disregard and disrespect. To make matters worse, I was then told that payment had not been made, despite the fact that it had been paid the previous evening. After creating unnecessary confusion and delay, the payment was eventually found. Even then, there was no apology, no accountability, and no basic customer-service courtesy. As an African-American customer, I left this business feeling diminished, disrespected, and devalued. Every interaction I had with Vicki left me feeling as though my presence was an inconvenience. Instead of feeling appreciated for bringing my business to Crash Champions, I felt as though I was being looked down upon. That is what makes this review so disappointing. Eric and his team earned five stars. The quality of the repairs earned five stars. But customer service is the face of any business, and one person has the power to damage an otherwise excellent reputation. Because of my interactions with Vicki, I will never return to this location for future repairs, nor would I feel comfortable recommending it to family or friends. It is unfortunate that one employee’s dismissive, unprofessional, and unwelcoming behavior completely overshadowed the outstanding work of an otherwise talented team.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The worst customer service experience ever. The outstanding work of the repair team was completely overshadowed by the worst customer service experience I have had in years. The front desk representative, Vicki, made me feel unwelcome from the moment I walked through the door. When I arrived for my scheduled appointment, she could not find it in the system despite my having a confirmation email in hand. Instead of approaching the situation with professionalism or courtesy, I was met with an attitude that made me feel as though I was a problem rather than a paying customer. The experience only got worse when I returned to pick up my vehicle. I stood directly in front of the reception window and was not greeted, acknowledged, or welcomed in any way. The look and demeanor I received made me feel completely unwanted. It was one of those interactions that leaves you wondering why you are being treated with such disregard and disrespect. To make matters worse, I was then told that payment had not been made, despite the fact that it had been paid the previous evening. After creating unnecessary confusion and delay, the payment was eventually found. Even then, there was no apology, no accountability, and no basic customer-service courtesy. As an African-American customer, I left this business feeling diminished, disrespected, and devalued. Every interaction I had with Vicki left me feeling as though my presence was an inconvenience. Instead of feeling appreciated for bringing my business to Crash Champions, I felt as though I was being looked down upon. That is what makes this review so disappointing. Eric and his team earned five stars. The quality of the repairs earned five stars. But customer service is the face of any business, and one person has the power to damage an otherwise excellent reputation. Because of my interactions with Vicki, I will never return to this location for future repairs, nor would I feel comfortable recommending it to family or friends. It is unfortunate that one employee’s dismissive, unprofessional, and unwelcoming behavior completely overshadowed the outstanding work of an otherwise talented team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Crash Champion kept i me inform with update on repairs and I able to get my vehicle back early then date that they estimated. John told if had any questions just let me know. I would recommended Crash Champion to my friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Don't know what happened but this is the second time I do this. John was a pleasure to work with keep me inform with updayr on my vehicle. Yes I would recommended Crash Champion.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Just call and keep customers informed
Repair Quality - 4.5/5.0 -
The only thing that prevented you from getting a 10 is that you never called me regarding the service of my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Had to come back do to things not being done correctly
Customer Service - 5.0/5.0 -
Workers that I spoke with have all been extremely polite an professional
Returned Clean
My Experience - 0.0/5.0 -
Overall the work was done fast and my car looks good. my side mirror on my driver side is just loose
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks great! Clean too :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
For one....you did not fix my struts that was one of my main reason and my windshield reservoir fluid was leaking.....exhausted was loud....For 9,000 dollars of work 😳 I'm not happy
Likely to Recommend - 2.0/5.0 -
I may try another location but not this one.
Repair Quality - 3.5/5.0 -
I assume the quality of the repair was sufficient
Customer Service - 2.5/5.0 -
Work did not start when expected and that communication should have been handled better. Post drop off there seemed to be numerous delays. Primary concern is when I was told that the individual gets tired working on it and moves to a different vehicle to get a break. What?? How/why would you tell a customer that? A customer wants to know that you are prioritizing their vehicle.