Crash Champions #0641 Prospect
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
I can vouch for my experience that they get the job done right
Repair Quality - 5.0/5.0 -
Everyone was wonderful and the results was even better!!!
Customer Service - 5.0/5.0 -
5 stars
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an amazing experience with John at Crash Champions. He truly went above and beyond to help me with my car and made what could have been a stressful process feel incredibly easy and smooth. From the start, John was so kind, professional, and genuinely fun to work with. He took the time to explain everything clearly, kept me updated throughout the process, and made sure all of my questions were answered. His positive attitude and willingness to help made such a huge difference. It’s rare to come across someone who is not only excellent at what they do but also makes customers feel comfortable and genuinely cared for. John made the entire experience simple and stress-free. I’m so grateful for all of his help and would highly recommend him and Crash Champions to anyone who needs exceptional service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was so friendly from the moment you called they were great about keeping you posted on what’s going on with your vehicle. They also took care of the rental car for me kept the rental car place updated as to when my vehicle would be ready. they did a great job without cutting corners and making sure the car was repaired properly.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Excellent work, but the stress of the lack of communication is not worth it. From other reviews, this seems to be a consistent issue.
Repair Quality - 5.0/5.0 -
The work done was excellent
Customer Service - 1.5/5.0 -
My initial interactions were great, but once they actually had the car, there was zero communication. Every time I called, I was told, "I will check, and call you right back." No one called me until I left a voicemail literally begging for any kind of update. No one called to let me know the car was ready. When it was ready, I was told I could leave my Enterprise rental there. That was last Friday, and I got a call from Enterprise yesterday, asking when I would be bringing the car back. No one notified them about the vehicle, or closed out the contract. Excellent work, kind service, but hands down the worst communication of any business I've dealt with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been in good hands and received quality service.( 10 ) Ten
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job guys keep up the good work
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
I appreciate them notifying me of additional issues that was going on with my vehicle. The work that they did was beautiful. Thanks John
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good!
Customer Service - 5.0/5.0 -
Very nice and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I wish I could rate this experience an negative 10. I took my car there due to a claim repair for rear bumper damage. When I picked my car up the rear bumper was repaired but they hit something causing damage to my front bumper. I provided photo evidence that this damage was not present the day I dropped my vehicle to their shop and now they dont want to accept liability. I will have to take them to court. BE WARE of doing business with Crash Champions on Prospect in Cleveland Ohio. I will also report this incident to the BBB.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very impressed with the work done on the car and the warranty
Likely to Recommend - 5.0/5.0 -
I would like to get the left side of my car painted at a later date if that's OK with you
Repair Quality - 5.0/5.0 -
I was very impressed with the work that was done
Customer Service - 5.0/5.0 -
I thank you for giving the car a detailed car wash
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Preston has good customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wonderful people to work with.
Likely to Recommend - 5.0/5.0 -
Surely
Repair Quality - 5.0/5.0 -
Great place to take your vehicle for care. They are very caring and helpful.
Customer Service - 5.0/5.0 -
Great place to take your car, no muss no fuss, fuss just exalt care and service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service car looks good
Customer Service - 5.0/5.0 -
Great service