Crash Champions #0646 Akron Green
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks like new again thanks to you.
My Experience - 5.0/5.0 -
Very informative process and good communication throughout the whole thing. My car was done early and looked better then before the accident
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Has been a very easy experience dealing with crash champions! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
First ever claim and process was easy
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the work done and how fast ii was done as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues quick turnaround very friendly
Customer Service - 5.0/5.0 -
Very friendly
My Experience - 5.0/5.0 -
Very nice people! The job was done quickly and very well. The car looks like new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job!
Customer Service - 5.0/5.0 -
They kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tony did an amazing job keeping me updated with amazing customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The staff was very nice in the office. The office was nice and clean. I was very disappointed in the quality of the work done in my car. When I dropped the car off me and guy that checked the car in went over all of the damage but when I went to pick the car up there was an entire portion that wasn’t repaired as well as what was repaired was coming apart. I left my car for these concerns to be addressed. A day later they called to tell me they re-repaired the repair that was coming apart and that the insurance company said the other damage wasn’t going to be covered under that same claim based on what they received!
Customer Service - 2.5/5.0 -
The intake could have been more thorough and attentive and the pick up walk around felt rushed to get to the payment as opposed to if I was satisfied with the results. Then the payment had to be called over and paid to another office over the phone. I wasn’t comfortable with my credit card information being verbally repeated out loud over the phone. I have a shop i usually go to but they were booked in this case I’m regretful that I didn’t wait for them.
Returned Clean
My Experience - 5.0/5.0 -
Everyone was wonderful, especially Ginny.
Likely to Recommend - 5.0/5.0 -
The whole experience was wonderful and they communicated very well throughout the whole process.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Can’t even tell it was ever messed up! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was extremely happy with the outcome of all the repairs made to my car. I appreciate the professionalism and expertise from everyone at Crash Champions. I would totally recommend them to anyone I know!
Likely to Recommend - 0.5/5.0 -
The repairs were good but I’m not recommending due to lack of communication and people more concerned about getting a good review
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The communication was very bad. It took 2 and a half weeks. something I did not expect and was not made aware of when dropping my car off. I called 4 business days after dropping my car off to ask for an update and they told me they transferred my car to another location. I would not have known this if I never called. I waited two days and have heard nothing. I decided to drive down to the Green location to ask for an update in person. The repair guy seemed more concerned about asking me for a good review when he hadn’t even starting repairing my car yet. No timetable given at all. I understand communication can get lost when things get busy but what upset me the most is being asked for a good review when I’m already upset and my car isn’t even close to being fixed yet