Crash Champions #0646 Akron Green
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took 6 weeks to get the car fixed. My insurance only paid for a rental car for 4 weeks. Because of how long you took it cost me 2 weeks of car rental expenses.
Likely to Recommend - 0.5/5.0 -
Slow
Repair Quality - 2.0/5.0 -
The car took 6 weeks to repair, the insurance Only paid for 4 weeks rental. I went to the recommended car repair shop. Disappointed that it took so long to repair.
Customer Service - 2.0/5.0 -
Review before was for the repair shop not the insurance company. The insurance company was good
My Experience - 5.0/5.0 -
everything looks good. there was a scuff on the back drivers side that wasn't there before, but it could have been the tow truck company.
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
My car was dropped off on 12/12 — Crash Champions was the recommended “GEICO Certified” repair shop near me. Timeline after this is as follows: 1. My estimate wasn’t received until December 26th. This was after multiple phone calls with Keith between the 12th and the 26th, and being told repeatedly that the estimate should be coming in “24 - 36 hours”. Plus, I kept having to contact my GEICO claims adjuster every several days to have them extend my rental since no estimate had been created yet. GEICO stated most estimates are completed in several business days, not 2 weeks later. Finally, on the 26th, GEICO had to escalate this to enough people at Crash Champions that they finally completed the estimate (even though they at first thought the car hadn’t even been torn apart yet; several hours later Crash Champions admitted that it had been torn apart already, but the estimate just hadn’t been done). 2. Original completion date was Wednesday, 1/7. After no communication at all, I finally contacted Keith/Dave on 1/6 to see if my car would be ready for pickup on 1/7. Was told there was a delay, and it would be ready by 1/9 now. From this point forward, Carwise no longer updated at all so I had no way of tracking the completion of my car. 3. After no communication again, I called Crash Champions again on 1/8 to see if my car would be ready for pickup on 1/9. No one could give me an answer, as they needed to pick up a part from VanDevere. 4. Friday, 1/9 rolls around and I call again (no communication, again). Now I’m told they missed a fog light wiring issue, and another team would need to come in to fix it. Team was expected to arrive on Friday, and hopefully have my car ready by the end of the day. 5. Keith calls me on Friday, 1/9 at 3pm to tell me this fog light team won’t make it in, as they were held up at another location. 6. So now, my rental coverage is expiring on Sunday, and my car won’t be ready for pickup until Monday. Fantastic. 7. GEICO states that either they or the body shop will cover the rental an additional day, as there’s clearly been multiple misses here by Crash Champions that’s delayed my repairs. 8. Monday rolls around, and I call Crash Champions again at noon to see if my car will be ready for pickup (again, no communication and no Carwise tracker). 9. Here’s where I finally had one bright spot with Crash Champions. Ginny, on her very first day at this location, answers the phone is finally just transparent and honest with me. This location is severely understaffed, and lacking a General Manager. If you would have told me that from the very beginning instead of making up every excuse in the book, I would have had so much more patience. Instead, you just kept fumbling the ball, forcing me to play phone tag with Crash Champions and GEICO for WEEKS. I am begging this location to follow Ginny’s example and just be upfront and realistic with your customers. 10. However, poor Ginny informs me that now techs are test driving my car and can’t get a temperature sensor to go off, but that they’d be in contact by 2pm with an update. 11. No update is provided, so I call again at 2:30. Still unsure I’ll be able to pick the car up that day. 12. Finally, at 4pm, I receive a call from Keith stating my car can be picked up. 13. GEICO informs me they keep trying to reach CC regarding the extra day in my rental. And now it’s 1/14 and Enterprise is trying to get me to pay the balance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My experience was entirely positive and I would not hesitate to recommend the shop to all my friends and family!
Repair Quality - 5.0/5.0 -
I am more than satisfied with every aspect of the repair process. And, the repair is perfect! I would never know there was any damage at all. It looks great!!!
Customer Service - 5.0/5.0 -
Kristen and Keith were incredibly easy to work with. Kristen has a warm personality and was very knowledgeable about the entire process. She was able to answer all of my questions and was extremely friendly and conversational. Keith explained every step of the process and helped me resolve an issue with my car after I picked it up. The lane assist function had been turned off and we had to figure out how to get it back on. Kristen and Keith are top notch folks and I am very happy with the service they provided!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Tape was not removed from my gas cap
Customer Service - 3.5/5.0 -
Still have not received a credit for the "incidentals" that were charged to my credit card
Returned Clean
Likely to Recommend - 4.5/5.0 -
They are professional and did the job.
Repair Quality - 4.5/5.0 -
The repair quality was great.
Customer Service - 5.0/5.0 -
Customer service was professional and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Good work.process was easy
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
100% The Crash Champions team stayed in communication with me at every step of the repairs. They were thorough with the repairs and although I hope to not need them again, I fully recommend and look forward to any work with this team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I picked up on Friday. I was highly impressed with the work completed. Keith and the team were able to restore as if nothing happened at all. The most impressive repair was the after market wheels. The wheel is completely smoothed out and repaired like new. Overall very happy with the results!
Customer Service - 5.0/5.0 -
Things were very smooth and Keith was really thorough in evaluation, repairs and after care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly & efficient staff
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
The bodywork appears just fine. However, I had to return the car to have sensors recalibrated due to error messages on the dashboard. I picked up the vehicle last evening and this morning the error is came back again. I will have to come back a third time to resolve the issue, which means going through the rental car hassle with Hanover's process.
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keith to care of the whole process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very satisfied with the entire experience. Customer service was excellent! Great communication and updates on everything during repair. SUV looked like new afterwards. We would definitely recommend Crash Champions to family and friends.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you ,everything looks great and it was nice that it was detailed as well!