Crash Champions #0650 Parma
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everyone was pleasant and great communication. It was a smooth process.
Likely to Recommend - 5.0/5.0 -
I would come back and highly recommend
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent. I was always fully aware of the process and progress of the repair. Wonderful customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Sal and his team were great. He kept in contact with me every step of the way and delivered a car back to me that looked brand new! Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From what I can see, my car looks great.
Customer Service - 5.0/5.0 -
Sal gave me constant updates on my car's progress. I appreciated those updates so much and my car looks brand new! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great Job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job thx
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sal was an amazing help! Talked with me whenever I had questions about the process and got me back in my car a lot faster than I thought. Excellent customer service!
Likely to Recommend - 0.5/5.0 -
I had a very frustrating experience at your Rocky River location. They barely looked at my car, provided almost no feedback, and never explained the next steps. Eventually, I discovered they were unable to repair my vehicle. When I brought it to this location, I was not kept informed of the status and had to repeatedly call to check on progress. I was told the final part would arrive on Friday, but it didn’t. I called again on Monday and was told it still hadn’t arrived. On Tuesday, I had to call once more at 3:30 PM, only for the representative to casually say, “Oh yeah, it’s here.” This level of poor communication and incompetence is unacceptable especially after the issues I already experienced at the previous location. Because of this, I will not be returning to your collision center, nor will I recommend it to anyone.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is looking great after the repair. Crash champions worked fast and efficient. I would recommend them to friends and family!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good spot for sure they made sure I was informed on any updates and Emily gave me good recommendations on moving forward thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The 2x ive come in for body work ive had a great experience.. Definitely recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good Work.
My Experience - 0.0/5.0 -
2nd time disappointing experience with two different locations
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I already did this survey. I said I’ve been to 2 different crash champion locations and had a negative experience both times!
Customer Service - 0.5/5.0 -
I already did this survey. I’ve been to two different locations and both were a negative experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Prices were inflated. Employees scratched the back bumper putting parts in rear hatch. Management declined the did anything wrong... Exact words were "inconclusive evidence" even though I took pictures before the tow, and tow took pictures within that two hours and scratch appeared. Even the tow was inflated from 135 to 206. I will not recommend Crash Champions, in fact I'll tell people NOT to go there. Very disappointed... Progressive Insurance said to go to you... I'm sorry I did. Because your inflate estimate is saying my vehicle is a Total Loss with a fender and front bumper with a battery. Price gouging and a racket to Total Vehicles...
Customer Service - 1.0/5.0 -
The only one nice was the Female in the office