Crash Champions #0650 Parma
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The 2x ive come in for body work ive had a great experience.. Definitely recommend
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good Work.
My Experience - 0.0/5.0 -
2nd time disappointing experience with two different locations
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I already did this survey. I said I’ve been to 2 different crash champion locations and had a negative experience both times!
Customer Service - 0.5/5.0 -
I already did this survey. I’ve been to two different locations and both were a negative experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Prices were inflated. Employees scratched the back bumper putting parts in rear hatch. Management declined the did anything wrong... Exact words were "inconclusive evidence" even though I took pictures before the tow, and tow took pictures within that two hours and scratch appeared. Even the tow was inflated from 135 to 206. I will not recommend Crash Champions, in fact I'll tell people NOT to go there. Very disappointed... Progressive Insurance said to go to you... I'm sorry I did. Because your inflate estimate is saying my vehicle is a Total Loss with a fender and front bumper with a battery. Price gouging and a racket to Total Vehicles...
Customer Service - 1.0/5.0 -
The only one nice was the Female in the office
Returned Clean
My Experience - 0.0/5.0 -
I brought my car in to be fixed for an accident that I was in and I went to pick my car up because they said it was completed and they hadn’t even fixed the problem area where the actual damage occurred. So, I had to leave my car for them to fix the problem that was supposed to be fixed when I first left it there a week ago…
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
No communication once car was moved to parma location
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was super helpful & kind. Especially Jamie. She went the extra mile to ensure all of my needs were met. Thanks team!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, efficient, good communication. They even washed and vacuumed it for me! Thanks!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and communication from Derek and the staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work was outstanding
Customer Service - 5.0/5.0 -
Derek and his team were incredibly kind, efficient and kept up to date on the progress of my repairs. Excellent service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you.
Customer Service - 5.0/5.0 -
Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Marissa Bee was very nice and professional. She kept me informed every step of the process. Great customer service. The lady that checked me out was very nice as well. I think her name started with an A.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The lady that took pictures of my vehicle when i dropped it off and kept me informed throughout the process was great. I believe her name was Mara or Cara? Also the lady that checked me out was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Marisa and the team were great Using a company to fix my truck was a new experience for me and the team did very well truck looks great :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team great rental
Customer Service - 5.0/5.0 -
Very eager to get the transaction complete - very good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The young lady was very helpful, friendly and kind!
Likely to Recommend - 0.5/5.0 -
Never recommending to anyone that actually wants their car back in a timely manner
Repair Quality - 0.5/5.0 -
Car took far too long to be completed
Customer Service - 0.5/5.0 -
Phone calls were not returned when said.