Crash Champions #0662 Ralston
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would recommend crash champion. They are professional and explain the whole process for the repairs of my vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took 3 attempts to paint a bumper and then on top they missed mechanical damage to the car.
Customer Service - 2.5/5.0 -
They did their best to fix their mistakes, but ultimately lacked communication of what damage was found, and what was even looked at.
Likely to Recommend - 0.5/5.0 -
bad quality work.
Repair Quality - 1.5/5.0 -
color does not match. Poor quality of work.
Customer Service - 1.0/5.0 -
Take to long for fixing and very bad workmenship.
My Experience - 5.0/5.0 -
Very courteous and polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient
Customer Service - 5.0/5.0 -
Friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Josephine was very easy to work with and very helpful. Not only did she take care of the insurance claim part of the repairs (original reason for coming to the shop) but she listened to what I wanted for other repairs on my vehicle and where other shops insisted more work needed to be done and quoted out of my price range, she listened to what I *actually wanted* done and was able to quote in my price range. Her communication was also excellent. The repairs look amazing, the color match is great, the repair team did a great job as well. I'm very happy with my experience at Crash Champions! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service. Did an amazing job. There was a quick turn around on getting my car back!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not likely at all I’ve already taken it upon myself to inform others about how terrible this business is. Google review coming soon!
Repair Quality - 0.5/5.0 -
When I first came in, the staff were dismissive and exchanged looks with each other instead of clearly explaining the situation to me. I was simply trying to understand what was needed to fix my car, which was undrivable due to a flat tire. Rather than explaining things in a straightforward way, they overcomplicated the explanation and made it seem like nothing could be done, which was confusing and unnecessary. Once I stated that I would get the tire mounted elsewhere and return, the tone became snarky and unprofessional. Comments like “we’ll see you in a while” were made despite me clearly explaining I would be back shortly. The lack of clear communication and respect made an already stressful situation much worse. While some of the mechanical requirements may be valid, customer service and basic respect matter. I left feeling talked down to and disrespected. I would not recommend this shop to anyone who isn’t already knowledgeable about cars.
Customer Service - 0.5/5.0 -
Workers a rude, try to get over on you and laugh at you amongst each other when they see you don’t know a thing about cars
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly service and fast
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were great and I am very pleased with their work and professionalism. I will let my friends know.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional.