Crash Champions #0666 Greenwich
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, great customer service, they did an excellent job on my car
Customer Service - 5.0/5.0 -
Very professional, great customer service, they did an excellent job on my car
Returned Clean
My Experience - 5.0/5.0 -
Scott was great. Professional, friendly, and provided daily updates. Paint was nicely done. The only criticism i have, was I had to set my phone back up and all my setting. Some settings I haven’t been able to get back and had to go to Lexus to help me
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I worked with a gentleman name Scott. He was awesome. Very professional, kind, through as we walked around my car when I brought it in. The daily calls were great.The only thing I would improve is to make sure all the car settings and phone connections were set back up. Plus have someone walk the car to ensure the buff process don’t look like swirls.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already recommended to my fiancé and some friends
Repair Quality - 5.0/5.0 -
Great customer service and great service to my car. Got my charger looking brand new!
Customer Service - 5.0/5.0 -
Great customer service and great service to my car. Got my charger looking brand new!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication, Good work done on Land Rover
Likely to Recommend - 5.0/5.0 -
Very good customer service
Repair Quality - 5.0/5.0 -
Excellent communication, job done timely and well
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not wish the headache I went through on my worst enemy. I appreciate them finally coming thru and covering my rental, but by then the damage had been done. I do want to thank Ricky Baker. He doesn’t even work at the actual shop but he was the only person to actually reach out and ask how things were coming, and what he could do to help. You could take a lesson in customer service from him!
Repair Quality - 1.5/5.0 -
Car is super wobbly, resembling a balance or rotation issue, that was definitely not present before the wreck. Switched out with old factory wheels and that seemed to help. But if you took it on an “extended” test drive before giving it back to me, how did you possibly miss that?? I didn’t say anything because I’m just exhausted with dealing with crash champions quite frankly….
Customer Service - 1.5/5.0 -
Communication was very difficult to come by… it was a whole lot of back and forth, placing blame elsewhere, and hassle for me to get someone to cover the rental after they had my car for 4 weeks already and had zero answers yet.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quentin and Scott were both excellent to work with. I appreciated their professionalism and friendliness.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Scott was awesome to work with.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
I would have rather been called to tell me of the progress on work being done on my vehicle. Just a text telling me it was still in the shop was not sufficient for me
Returned Clean
My Experience - 5.0/5.0 -
Great experience, from getting my vehicle to returning my keys. I highly recommend their service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional!
Customer Service - 5.0/5.0 -
Very thoroughl!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Still waiting on parts
Customer Service - 4.0/5.0 -
Scott was very helpful knowledgeable and friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall this was a very positive experience!
Repair Quality - 4.5/5.0 -
Repairs were done very well, car looked great!
Customer Service - 4.0/5.0 -
Customer service was amazing! Employees were friendly and helpful. it would have been nice if the girl who told me my car was done would have told me they were closing within an hour of The time I was scheduled to pick it up. Just a minor inconvenience, not a deal breaker! Also, I received an automated message telling me that my car was going to be 4 days later than expected, I had to call to get an explanation of why. I feel like it would have been better customer service for them to actually call me about this, rather than for me to have to call in response to an automated message. The gentleman that I worked with in the store however was phenomenal, Scott maybe? So I took two points on my rating away for these two issues. Although neither were deal breakers just annoyances.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott was great to work with and super helpful. The work done on the car was exceptional
Customer Service - 4.5/5.0 -
Again Scott was great. One observation is that at times they appeared short handed in the office. The phone rang quite awhile with no voicemail option. But overall customer service was great