Crash Champions #0671 Bonita Springs

4.8 (1,111reviews)
95%
24073 Production Circle,  Bonita Springs,  FL  34135

In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Tesla

Reviews (1,111)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for clear, proactive communication, including regular text and phone updates throughout the repair process. Timeliness was a notable strength, with numerous customers reporting their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently highlighted, along with the appreciated bonus of vehicles being cleaned inside and out before return. A few customers noted areas for improvement, including occasional delays due to parts availability, instances of insufficient updates, and minor quality control issues flagged directly in their feedback.
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"Our car looks like new again! They were professional, kept us informed each step and delivered as promised."
"The high quality of their craftsmanship, the responsive customer service representatives ..." Read more
"Never had a better experience with car repair and Crash Champions. Well treated and covered all ..." Read more
"... was on the front bumper on a car 28 years old. Yet the paint was matched so well you couldnt tell it had ever been damaged. I will definitely recommend Crash Champions to my ..." Read more
"... everything thoroughly, and kept me informed. Also, not only did the repair look exceptional, they did a tremendous job cleaning my car inside and out; including vacuuming, ..." Read more
"They explained everything clearly and kept me updated throughout the process. My car came out looking flawless. ..." Read more
"Work looks good. Communication was excellent. Car was done ahead of time."
"Very pleasant experience. The communication was excellent."
"Communication was terrible"
"... missing trim piece on order that hasn't come in yet. No updates provided on when it will arrive" Read more

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Repair Quality

Customer Service

My Experience

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Repair Quality

Good service

Customer Service

Great job

Returned Clean

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Repair Quality

Everything looks perfect. Only time will tell

Customer Service

John was excellent start to finish. Upon picking up the replaced light fixture was defective. Should have been tested BUT John took truck for another day, rushed part and replacement. Made a bad experience great

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Repair Quality

Customer Service

Returned Clean

My Experience

You are professional,courteous, Up to date In reporting repairs and overall Easy to work with. Car was detailed & ready on time. Thank you.

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Repair Quality

Customer Service

My Experience

There were a few choices my insurance offered to take my car. I chose Crash Champions, Bonita Springs because it was closest to me but I was very pleasantly surprised about there level of service and more importantly, the courtesy of my repair advisor, James. There was a miscommunication, once I brought it to James's attention, he made arrangements to correct it. I'd recommend Crash Champions, Bonita Springs and James to anyone needing repair work, especially, when you're already stressed about the incident.

Likely to Recommend

Repair Quality

James was knowledgeable, helpful and cares about customer satisfaction.

Customer Service

I dealt with James and he's fantastic, knowledgeable, professional and courteous.

My Experience

Great job. Thank you.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Yes, if James is there

Repair Quality

James was a great communicator, kind, and professional. Went over and beyond to accommodate our schedule for pick up. Quite compassionate to the inconvenience and hardship that life can bring. Car is repaired w a few exceptions to back ordered parts but James clearly communicated this.

Customer Service

Because of James!

Returned Clean

Likely to Recommend

I’ve already recommended to 3 people.

Repair Quality

James at Crash Champions did a great job explaining what all needed to be fixed and keeping me updated throughout the whole process!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Good job car looks great

Customer Service

My Experience

They explained everything clearly and kept me updated throughout the process. My car came out looking flawless. Happy about the amazing job and the overall experience.

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I already have told some friends

Repair Quality

Polite friendly staff. Very honest about the price of fixing the car. Work completed very quickly. Professional!

Customer Service

Looks great!

Returned Clean

My Experience

John my customer agent went far and beyond to help me get my car as fast as he can. He was courteously. Thank you team and thank you John God bless.

My Experience

My Experience

I had an excellent experience with crash champions. The entire process was smooth and efficient from start to finish. Checking my car in and out took less than five minutes, making everything incredibly convenient. James, who assisted me throughout the process, was outstanding. He was professional, friendly, and extremely helpful. The team also called to check in and make sure everything was going well, and the online updates made it easy to stay informed about my vehicle’s progress. My vehicle was repaired in just one week, which exceeded my expectations. They also helped arrange a rental car, and that process was just as seamless. As an added bonus, they detailed my BMW before returning it to me. They thoroughly cleaned both the interior and exterior, including the tires, and my car looked spotless. I wasn’t expecting that level of care, and it truly impressed me. Overall, this was the best auto repair experience I’ve ever had. The exceptional customer service, fast turnaround time, clear communication, and attention to detail made all the difference. I highly recommend Crash champions to anyone in need of auto repairs.

My Experience

Magicians. Car looks brand new. Kept me updated and were kind in a stressful time

Likely to Recommend

Love them James and Angel were supportive and kind

Repair Quality

My car is beautiful again!

Customer Service

Kind