Crash Champions #0687 Sunbeam Rd
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great service ..this company kept me updated during the week.. the job on my car, it’s beautiful!! you would never know I had a bad bump on the back of my car. I informed my insurance company which was State Farm,because they recommended this company.. they were fabulous! definitely would recommend this company to everyone. thank you for your prompt service.
Likely to Recommend - 5.0/5.0 -
Yes I will use this business again and, tell my friends
Repair Quality - 5.0/5.0 -
You guys do a great job!!!! I will tell all my friends!!!!!!
Customer Service - 5.0/5.0 -
Great job!!!!!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
It looks great now, 5 days after pick up. I will be interested to see how it holds up over weeks, months and years.
Customer Service - 4.0/5.0 -
Communication about additional work needed was not clear despite my asking for clarification. Ultimately, the supervisor looked at the situation , listened to my feedback and experience and corrected the situation. Also, the job took several more days than I was originally told to expect
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome 🤩
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Parts are not attached correctly.
Customer Service - 5.0/5.0 -
Customer service is very good but repair job is terrible.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The bumper isn’t aligned with the hood.
Customer Service - 0.5/5.0 -
My assigned technician, Tyrone, did not communicate with me frequently enough during the five weeks that my car was in possession of Crash Champions. He called once with an update then never returned any of my calls. Part of the repair wasn’t completed due to this lack of communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Denise and everyone at crash champions are fantastic and very professional. I was updated periodically with the status of my car and offered for a mechanic to check out my AC. Over all I am completely satisfied and would recommend anyone to use crash champions.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Customer Service
Customer Service - 5.0/5.0 -
Alex offered the best customer service, she called me to provided updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Went above and beyond to help me out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Part delivery was a challenge. The area of improvement that I saw was we could’ve arranged for the car to stay with me until the part was delivered. I think Geico may have interfered with the process as well so it’s not all on crash champions.
Customer Service - 5.0/5.0 -
Alec was super friendly and personable
Likely to Recommend - 5.0/5.0 -
All in all I was very pleasef
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Zero communication on updates during a 1 month repair process. I would call (about once a week) tp ask, they would tell me I will hear from them the day after. I would usually give them another 24 hours to see if they would call me, but I would always have to call again and follow up. I was told that 1 part was in back order and I would have to wait weeks/months for the part to be delivered, so I could pick up my car when the other repairs were completed. The missing part is supposed to be the antenna in the trunk door. I was told my remote trunk door opener would not work until the part is replaced. The remote worked when I dropped the car off and it still works. Not sure if they really know what part thar is missing or if this is done purposely to drag things. The other repairs are, as far as I can judge, done well. The car tires has some sticky, brown stuff all over them and I had to clean down all the seats inside the car, as they were full of grey dust and made our clothes dirty.
Customer Service - 2.0/5.0 -
Se other comment on lack of communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Denise was so helpful and kind. She listened to me and I was shocked about my coffee going all over inside my car, when I was stuck from behind. Denise brought that information to the attention of the detailer. My car has a great bumper and beautiful interior. Thank you Denise and Crash Champion!!!
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick, friendly, professional, and accommodating.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
With the caution to them they will Need To make sure and call the shop for updates
Repair Quality - 3.0/5.0 -
Customer service was Great except for the part where I never got a call telling me the car was ready for pick up n they said they left a voicemail but that was not true.
Customer Service - 2.5/5.0 -
Never got a follow up cal had to call in myself for updates
Likely to Recommend - 1.5/5.0 -
This may go up if they are able to fix my door the second time.
Repair Quality - 2.0/5.0 -
The door is not in the proper spot. When I drive over 50 mph, I can hear the wind sounds because it is not closed properly. I could not hear these prior to the repair.
Customer Service - 4.5/5.0 -
Weekly updates on my car repair process. It took way too long for the repair, but that was a supply chain issue which is understandable.