Crash Champions #0714 San Pedro Drive

4.7 (2,071reviews)
94%
36849 San Pedro Drive,  Fremont,  CA  94536
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (2,071)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process was frequently commended, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming and stress-free experience. Customers also appreciated added touches such as complimentary car washes and interior cleaning. A few customers noted areas for improvement, including occasional delays in repair completion, inconsistent proactive communication, and isolated quality concerns, all of which were mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Crash Champions in San PedroFremont did an outstanding job with the repairs—my car looks brand new again."
"Crash Champions employees were pleasant and helpful. Work done on my car looks great. And they even fixed a small problem that wasnt part of the accident damage. Only ..." Read more
"Excellent service. My car was rear ended and insurance proposed me crash champion which is near me. They gave my ..." Read more
"Excellent service, very accomodating and easy to work."
"Very professional, job very well done, people I dealt with were very knowledgeable and pleasant."
"CC always keeps me updated about the status of the repair. They have answered all the questions patiently and made us comfortable ..." Read more
"Excellent communication, finished on time . Great personal , very friendly and professional"
"Great communication both electronically and verbally over the phone. I am very pleased with both the work done and professional ..." Read more
"As mentioned in the previous question, the communication could improve by staying consistent. Things happen but it even at that, an update from the service advisor ..." Read more
"Excellent communication and transparent process through email and sms"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

the sever lack of communication and follow through make this a tough recommendation in a crowded space. I'm very happy with the quality of the work, but balancing work, family, and no car with no clear timeline or communication makes it a hard recommendation.

Repair Quality

Customer Service

There were a lot of opportunities for improvement when it came to communication from Crash Champions. I had more than one un-returned phone call, and a lack of updates on timelines and part ordering. I asked for specific updates so I could plan on pickup and the day my car was due to be finished I got a text message at around 4:30pm that parts were still on order. That information could have been conveyed anytime that day, or even the day before.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Mike was very professional and very knowledgeable but most of all he was polite everyone else were also very respectful and polite very helpful group of people I thank them for my vehicle being repaired nicely and quickly!!♥️

Likely to Recommend

I have already started to recommend both triple A and Crash Champions

Repair Quality

Customer Service

Mike is a great person very helpful and respectful really enjoyed his conversation and explained everything very well!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great job and friendly staff!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, car is super clean and fully functionable.

My Experience

Absolutely amazing customer service! Mike was very professional and helpful with the entire process. I am completely satisfied with the results of my car. Excellent service.

Likely to Recommend

Repair Quality

Customer Service

Excellent Service! Extremely satisfied with the quality and the staff was very friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was great, but car was not thoroughly clean from glass shards after service was complete, When I was loading the back, i got cut by some of the left over shards

Customer Service

Could provide more updates, I would need to call just to receive update on my car throughout the 2 week it was there

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Terrible

Repair Quality

Terrible

Customer Service

Terrible

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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