Crash Champions #0714 San Pedro Drive

4.7 (2,062reviews)
94%
36849 San Pedro Drive,  Fremont,  CA  94536

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,062)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process was frequently commended, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming and stress-free experience. Customers also appreciated added touches such as complimentary car washes and interior cleaning. A few customers noted areas for improvement, including occasional delays in repair completion, inconsistent proactive communication, and isolated quality concerns, all of which were mentioned directly in their feedback.
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"Crash Champions in San PedroFremont did an outstanding job with the repairs—my car looks brand new again."
"Crash Champions employees were pleasant and helpful. Work done on my car looks great. And they even fixed a small problem that wasnt part of the accident damage. Only ..." Read more
"Excellent service. My car was rear ended and insurance proposed me crash champion which is near me. They gave my ..." Read more
"Excellent service, very accomodating and easy to work."
"Very professional, job very well done, people I dealt with were very knowledgeable and pleasant."
"CC always keeps me updated about the status of the repair. They have answered all the questions patiently and made us comfortable ..." Read more
"Excellent communication, finished on time . Great personal , very friendly and professional"
"Great communication both electronically and verbally over the phone. I am very pleased with both the work done and professional ..." Read more
"As mentioned in the previous question, the communication could improve by staying consistent. Things happen but it even at that, an update from the service advisor ..." Read more
"Excellent communication and transparent process through email and sms"

My Experience

Mike was very professional and very knowledgeable but most of all he was polite everyone else were also very respectful and polite very helpful group of people I thank them for my vehicle being repaired nicely and quickly!!♥️

My Experience

Absolutely amazing customer service! Mike was very professional and helpful with the entire process. I am completely satisfied with the results of my car. Excellent service.

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Returned Clean

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Work was great, but car was not thoroughly clean from glass shards after service was complete, When I was loading the back, i got cut by some of the left over shards

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Could provide more updates, I would need to call just to receive update on my car throughout the 2 week it was there

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Returned Clean

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Terrible

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Terrible

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Terrible

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My Experience

Just detail after finishing repair the car is important. Check everything is good before done.

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Awesome staffs and great customer service. Thanks

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Returned Clean

My Experience

Job well done

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my vehicles front bumper cover was not put back on properly

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Tim was awesome!

My Experience

Amazing service

My Experience

The drop off was easy and quickly taken care of. The use of the text and looking up documents online was great and convenient. Paying online was easy, and picking up was fast! Especially, after paying earlier that day, the pickup was easy. Loved that the car wash was included, and the interior was vacuumed! Great place, great service.

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Great service, and it was an easy process from start to finish.

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Work that was done is fine, but obvious items that were supposed to be done were not done so the car has to go back

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Jorge was always very quickly responsive and kept me in the loop with what was going on with my car

Returned Clean

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