Crash Champions #0714 San Pedro Drive
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Many thanks to Tim and the team to help get my car in tip, top shape. I also really appreciated the communication and professional of the staff. I would highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at Crash Champions were professional and did a great job communicating the status of my vehicle.
Customer Service - 5.0/5.0 -
Tim was great! He understood that I didn't have a car and did his best to make sure I would get my vehicle back in a timely manner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to work with and kept me updated
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dejuan did a great job with clear communication and setting the right expectations. He made sure that the finished products are presentable with high standards.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I received three separate updates from Crash Champions stating that my vehicle would be completed on June 22. Based on those updates, I planned accordingly, including filling up my rental car because I expected to keep it until that date. However, I was later informed that the vehicle was actually completed on June 18, four days earlier than previously communicated. This sudden change created inconvenience because I had relied on the estimated completion date that had been provided multiple times. What was especially frustrating was being told that I had only a 24-hour grace period to pick up the vehicle before storage charges would apply. While I appreciate that the repair was completed ahead of schedule, the communication regarding the completion date was inconsistent and caused unnecessary inconvenience and additional expenses. I would encourage Crash Champions to improve communication when repair completion dates change significantly so that customers have adequate time to adjust their plans.
Repair Quality - 0.5/5.0 -
I received three separate updates from Crash Champions stating that my vehicle would be completed on June 22. Based on those updates, I planned accordingly, including filling up my rental car because I expected to keep it until that date. However, I was later informed that the vehicle was actually completed on June 18, four days earlier than previously communicated. This sudden change created inconvenience because I had relied on the estimated completion date that had been provided multiple times. What was especially frustrating was being told that I had only a 24-hour grace period to pick up the vehicle before storage charges would apply. While I appreciate that the repair was completed ahead of schedule, the communication regarding the completion date was inconsistent and caused unnecessary inconvenience and additional expenses. I would encourage Crash Champions to improve communication when repair completion dates change significantly so that customers have adequate time to adjust their plans.
Customer Service - 0.5/5.0 -
I received three separate updates from Crash Champions stating that my vehicle would be completed on June 22. Based on those updates, I planned accordingly, including filling up my rental car because I expected to keep it until that date. However, I was later informed that the vehicle was actually completed on June 18, four days earlier than previously communicated. This sudden change created inconvenience because I had relied on the estimated completion date that had been provided multiple times. What was especially frustrating was being told that I had only a 24-hour grace period to pick up the vehicle before storage charges would apply. While I appreciate that the repair was completed ahead of schedule, the communication regarding the completion date was inconsistent and caused unnecessary inconvenience and additional expenses. I would encourage Crash Champions to improve communication when repair completion dates change significantly so that customers have adequate time to adjust their plans.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They even washed my car and vacuumed the car before I picked it up! Very much appreciated!
Repair Quality - 5.0/5.0 -
Very professional and friendly
Customer Service - 5.0/5.0 -
Very professional and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Several phone calls went to voicemail. At the end, had to visit the shop for communication rather than call.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was 10 out of 10 & my vehicle looks great. Thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Good work. Well done
Customer Service - 4.5/5.0 -
Good customer service. Kept me up to date on details. Mostly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and professional works
Customer Service - 5.0/5.0 -
Best service professional results Best location