Crash Champions #0719 Hilltop

4.8 (1,087reviews)
98%
3230 Auto Plaza Dr,  Richmond,  CA  94806

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,087)

Likely to Recommend

Repair Quality

The whole process of getting our vehicle repair was very smooth.

Customer Service

excellent, they were friendly and keep us up to date through the whole process

Returned Clean

Likely to Recommend

100% Recommended

Repair Quality

100% satisfied

Customer Service

Very professional, flexible, and punctual. They did a thorough job and were very friendly.

Likely to Recommend

Repair Quality

Great customer service and so fast!! AJ was great - would highly recommend!!

Customer Service

Likely to Recommend

AJ and his team made me feel so comfortable and stress free during this entire process

Repair Quality

Look even better than than New

Customer Service

Michelle was my first encounter at the body shop and she was so lovely and helpful!

My Experience

Everything was ok the jo was fast I like it

Likely to Recommend

Repair Quality

They did a great job thank you. Fast and efficient

Customer Service

Really good

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

unfortunately, I had a car acciDENT but I knew exactly where to take my car! This was my second CRASH and Casey and the team took such great care of me. They gave me updates every couple of days and I appreciated that so much. The customer service is Top notch! Oh my heavens they did such a good job on my car. I will give a ‘10’ every time they needto perform a survey. It needs to be known how great this team is. I could FILL UP this entire comment box but I won’t. Just know you have a happy customer, again!

Likely to Recommend

I love the fact that I was treated like a best friend and we have known each other for years

Repair Quality

I enjoyed the friendliness of people who are behind the counter and how they treat you as if they have known you for years.

Customer Service

Likely to Recommend

Repair Quality

There is a paint drip on the passenger front fender that is rather obvious.

Customer Service

My Experience

The treated me like a VIP. My car looks like nothing ever happened and it was repaired in one day.

Likely to Recommend

I already recommended the company to my brother.

Repair Quality

The staff were friendly, professional, and timely. My car looks like nothing ever happened.

Customer Service

The staff were very attentive and professional.

Returned Clean

My Experience

Great Service!!!!

Likely to Recommend

Great Service! Car Repairs were excellent 👌

Repair Quality

Always communicated timely on the progress of the car

Customer Service

Very friendly and courteous staff!

My Experience

Love the communication

My Experience

My whole experience with Crash champions has been surreal. I think everyone has the notion that car collision repair centers are always anxiety inducing but I’m happy to say not Crash Champions. At least this one in particular. I have never felt more heard, more in the loop, and or like a true costumer before. Shot out Michelle and Manny who got everything coordinated for me. I truly thank them and the rest of the team for being professional and honest and genuinely just caring for me and my vehicle. This has whole situation of my car repair has gone from a super stressful situation to a complete satisfaction of service because of these folks. Hopefully I won’t have to be back anytime soon but if I need my car repaired again I know a spot that will take good care of me. Thank you all.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already recommended my brother and he will be bringing his truck here.

Repair Quality

It looks like nothing ever happened.

Customer Service

The staff at Crash Champions were beyond responsive to my needs. They finished my car in 1 day. I love this place!!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

AJ, Casey, Michelle and the entire staff here are awesome! They do great work and are very efficient.

Customer Service

AJ, Casey, Michelle and the entire staff here are awesome! They do great work and are very efficient.

Returned Clean

My Experience

Wonderful job thank you

Likely to Recommend

Repair Quality

Customer Service

I'm very happy and. Satisfied.

My Experience

I appreciate the professionalism and the quality service.

Likely to Recommend

Repair Quality

Everyone was very nice and helpful, specially the front desk receptionist ( forgot her name sorry) and Manny , i took my car in a couple days before the long weekend and got it back by Saturday, i was amazed by the quick turn over.

Customer Service

Returned Clean

Likely to Recommend

I have used them before and I love there work

Repair Quality

The repairs where done very fast and very efficient

Customer Service

very friendly and kept me up to date on all the repairs they where doing