Crash Champions #0719 Hilltop

4.8 (1,090reviews)
98%
3230 Auto Plaza Dr,  Richmond,  CA  94806

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,090)

My Experience

The staff at Crash Champions was top notch. AJ’s customer service was truly impressive and Michelle at the front desk was extremely nice and helpful. My car looks great and whoever cleaned did a good job. It was top notch!

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

The service was excellent. My car looks great and they finished in a day, wow! Michelle at the front desk was wonderful, best customer service I’ve had in a long time. AJ was super helpful, knowledgeable, great personality, and friendly. I’ll recommend this organization to all my friends.

Likely to Recommend

Repair Quality

Great service

Customer Service

Returned Clean

My Experience

My case advisor was really good and supportive. I was very impressed by her willingness to help.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

They do great work in a timely manner. They’re always so friendly. I would definitely recommend this place to family and friends.

Likely to Recommend

Repair Quality

Customer Service

Process was clear. got my car back in record time and it looked as if I was not in a crash. No hassle, no issues. They did what they said they would.

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Repair Quality

Customer Service

Returned Clean

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The communication was not clear and I took it to another shop and they also felt that work was not very good. Nor was it complete.

Repair Quality

It was not great at all. In fact they are still not done with the car. I took it to another shop to get another opinion and they felt that the paint job wasn’t that good and I complete. I have to go back on Monday. Please call me to discuss. (510)390-0352

Customer Service

Not good. Still not done with the car. I have to go back on Monday.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They did a good job.

Customer Service

Friendly

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Good service my rear bumper took only one day done with repair and repaint it and looked very nice job I appreciate theirs job

Repair Quality

The service was great and repairs were nice and fast only took one day and done with the rear bumper l very appreciate their work

Customer Service

Returned Clean

My Experience

My Experience

Casey was awesome! She explained all my questions and very helpful. This location was able to get my car repaired in the estimated window.

Likely to Recommend

They do a great job

Repair Quality

Yes car looks new

Customer Service

Repairs look good and got it done in a timely manner. My car looks new

Likely to Recommend

Repair Quality

Great job!

Customer Service

Returned Clean

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I will definitely recommend them

Repair Quality

I appreciated how they cleaned the my car of all the marks made. by contact from other cars without my requesting it

Customer Service

The job was done in a timely manner and pooled very professional

Returned Clean

Likely to Recommend

Very informative and friendly

Repair Quality

Very professional and friendly

Customer Service

Professional

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Repair Quality

Customer Service

I really appreciated Manny's quality of service and communication. He was thorough and explained things clearly. Manny kept me in the loop during the entire process

Returned Clean

My Experience

Their service and communication of what was happening with my car was great. Then when I went to pick my car I was extremely satisfied with the repair work; it looks like a brand new car. The sides and back of my car (which were not damaged) doesn’t match. They did a fantastic paint job! I would totally recommend Crash Champions Hilltop!!

Likely to Recommend

I almost want to go back and have them paint the rest of my cars that wasn’t damaged!

Repair Quality

YES! I’ve had repairs done elsewhere and this time the work they did made that part of the car look new!

Customer Service

Crash Champions Hilltop did a fantastic job repairing my car

Likely to Recommend

Repair Quality

Customer Service