Crash Champions #0733 Novato

4.9 (1,895reviews)
98%
861 Vallejo Avenue,  Novato,  CA  94945
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In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (1,895)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting exceptional body work, flawless paint matching, and repairs that left vehicles looking brand new. The team was widely recognized for being friendly, professional, and courteous throughout the repair process. Communication was a strong point, with customers appreciating timely text and phone updates that kept them informed at every stage. Timeliness was also commended, with several customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experience, including inconsistent proactive communication, occasional delays in repair completion without advance notice, and isolated concerns about missed repairs or misaligned panels. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... passenger side crash. Communication was excellent. Great craftsmanship. The whole team was top of their game. If you ever need a body shop hope you dont I highly ..." Read more
"... Crash Champions back when it was Blake Auto Body. They've always done great work on whatever vehicle needed repair." Read more
"Exceptional work and beautiful Craftsmanship.. The service and attention to detail is beyond excellent."
"Always a perfect job and the staff is outstanding."
"Amazing quality of repairs!"
"Great overall experience with Crash Champions Novato. They got our car returned to us 2-3 days early."
"I was pleased and surprised that the work was done the same day"
"delayed due to parts but not a long delay. Ectually worked out perfect for my travel."
"... ordered etc. Slight delay.. I was not inconvenienced.. I prefer more time given and a proper job performed rather than it be rushed. I was fine with the delivery time." Read more
"It was finished early even with a bumper needing to be ordered unexpectedly"
"... was repaired promptly in the time it was promised. During the repair time I received progress calls on a regular basis. 10=communication 10=service" Read more
"I really like the text updates. It's faster than phone calls and available even if I'm not near a phone to answer ..." Read more
"To clarify: when the actual people at the shop communicated with me, it was great. When I got AI-generated texts from ..." Read more
"They do a thorough and high quality repair. Also keep me up-to-date on repair progress. Answer all my questions"
"Communication was poor, was told early on to ignore automated messages, which made it ultimately confusing to understand ..." Read more

My Experience

My Experience

You’re an awesome team! Charles made it possible for me to pick up the car the day before my son needed to drive back to college. Cindy was on top of things and made it a smooth experience for us. Troy gave helpful insight when we dropped off the car.

My Experience

Professional, courteous & great service 👍

My Experience

Efficient and my bumper looks great! Nice people I worked with! Thank you Troy and Cindy!

Likely to Recommend

Repair Quality

Customer Service

Organized and friendly. My new bumper looks great! Second time here and always great. 🙂

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job, the text status messages and phone calls were very professional. Cindy did a great job keeping me informed. You get 10 out of 10.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As always, you guys do great work. The paint shop is the best in the business. Take care.

My Experience

So happy that I had them fix my car. They did a perfect job. Car looks like new. The staff were all helpful and I could not have had a better experience. I will definitely refer my friend to this company r

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work, well done

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was great! Communication and weekly updates were appreciated. A+

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Honest & trustworthy autobody shop. I'd trust ANY car here. They consistently go the extra mile, & you notice it in the small details that leave long‑lasting impressions. I'm a happy customer. Front desk staff always greets me warmly & never gives me the runaround. A shop with real integrity.

Likely to Recommend

I actually referred someone name Lee just this Saturday. So expect to see him

Repair Quality

Customer Service

Amazing staff & great communication from start to finish. Your car is in good hands at this location! :)

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We were regularly updated on the status of our repairs. Finished on time!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I recommend their services to my friends because of excellent service in all areas.

Repair Quality

Outstanding

Customer Service

Outstanding job

Kept me Informed?

Yes

Ready on Time?

Yes

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