Crash Champions #0747 Avon
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very satisfied with Matt and his fellow workers. He worked to keep me notified and aware of all issues.
Customer Service - 5.0/5.0 -
very satisfied with the service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Again, the work was nice but the lack of communication was a major issue for me. It had nothing to do with how long the car took for repair, just the ongoing stress of not knowing where my car was in the process, how long I needed a rental for, and feeling like I was constantly in the dark. My car sat for an entire week in the "detail" phase because they were trying to repair my headlights- they couldn't get them to match in brightness. I appreciate the attention to detail, but if someone had just called to tell me that, I wouldn't have spent an entire week annoyed, wondering what is going on, and been much more understanding. Communication was a major miss.
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Over the course of 3 weeks, I did not receive a single phone call updating me on my car's progress. I would call and be told briefly by the secretary what notes were in the computer and that I would be given a call back and of the 4 times I was told I would receive a call, I did not receive one. When dropping my car off, I was told I would get a call within a few days with a time frame, once the car was taken apart, but never received that. There was an issue that caused my car to be in the shop for an additional week, I was told I would get a call telling updates at the end of the day, I did not. I felt like I was constantly searching for updates because the communication was non existent. I understand that it's hard to nail down a timeline exactly, but when you leave your keys in an overnight slot and receive zero phone calls over 3 weeks, it's a bit frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Madison was great to work with! Very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matt was great in keeping me updated on the status of my vehicle during each step of the repair process!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service, high quality of work, convenient, efficient, thorough.
Customer Service - 5.0/5.0 -
Pleasant, informative, helpful, follow-up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wire hanging down when picked up and dirty headliner and posts. Other than that, great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not a chance, unless they drive a POS and don't care what it looks like.
Repair Quality - 0.5/5.0 -
Aftermarket bumper does not line up correctly. I asked for GENUINE GM parts and got junk. 3/8" gap at hood, too tight and mismatched at fenders. Still has black scuff at left turn signal. The first time I was told it was ready, I refused it, as there was still damage from the crash (tape/adhesive on the fenders, lower plastic air dams still had damage and zip ties, right headlight still broken). Car was dirty and my engine compartment was filthy/dusty( I keep my car clean, it was NOT like that when dropped off). I should have NEVER signed paperwork accepting this shotty work, and taken it somewhere else to be repaired correctly.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Steve did an amazing job and the lady’s at the front desk were extremely kind and welcoming. I would, and will, recommend you to anybody in need. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything was wonderful. I would recommend Crash Champions, and Steve, to anyone in need of this kind of service. The car came back clean and fully repaired, perfectly.
Likely to Recommend - 2.0/5.0 -
Just a bit pricey
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish I was well informed about the status of repairs.
My Experience - 5.0/5.0 -
Good communication, quality repair, and super nice people. Matt was amazing!
My Experience - 5.0/5.0 -
Excellent service. All personnel were extremely professional and accommodating. A+
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Good work! A+