Crash Champions #0747 Avon
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Front bottom bumper is now different color than what they painted it. Driver door lock button isn’t working. Bottom of car along both sides paint is bumpy and runny. Rear driver side bottom has a big bumpy square of paint.
Customer Service - 2.5/5.0 -
Matt has been helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great staff - super friendly and helpful - kept us informed through the whole process - did a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Super friendly staff - went over everything with us and kept us updated through the process - great experience!
My Experience - 5.0/5.0 -
Madison was fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Their work is good but they do take a long time. They were somewhat communicative on timing and updates. Not stellar.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything went well. Madison was very helpful and kept us informed on the progress of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best costumer service I’ve had in a while the work done to my truck came out phenomenal definitely would recommend going to them
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
As previously stated, I am a claims adjuster for Progressive and regularly recommend your shop to customers. I have been very patient and gracious throughout this process, but it is absolutely unacceptable that after holding my vehicle hostage for over a month, I was told my vehicle is ready for pickup despite none of the damages actually being repaired. I'm happy to provide photos with metadata showing the car looks exactly the same as it did when it was first hit upon final pickup. I have tried to be fair, but this is absolutely unacceptable and you need to do some serious reflection on your team as well as management. I was told there were dozens of other vehicles that had been sitting untouched at the shop, so needless to say I will NOT be recommending this shop to any of my customers in the future.
Repair Quality - 0.5/5.0 -
The shop had my vehicle for 31 days and the damages were not fixed when I picked up my car. The front door opens, but none of the molding and panels fit properly. I was told my vehicle pickup was delayed due to washing and detailing the car, but when I picked it up it was dirtier than when I dropped it off. The shop also stained my seat covers and I was missing some personal belongings from the vehicle. The estimate also included charges for things that were completely irrelevant to the damages (minor damages to the front driver side fender and wheel well molding) such as fully replacing the rear door handle. The damages to my vehicle were very minor, and despite the shop keeping my vehicle for 31 days, the damages were not fixed in the slightest.
Customer Service - 1.5/5.0 -
The repair process was a nightmare until a new representative, Matt, was hired and took over my case. Matt has done everything in his power to right my situation, but the representative that was working on my vehicle before Matt was absolutely terrible. No communication and they never updated the estimated completion date on the website. The shop also told me several times that I could pick up my vehicle on multiple different dates, but when I called to verify the car was ready, I was told it's still calibrating or being washed or being detailed. If Matt didn't take over my case, my rating definitely would have been a 1.
Returned Clean
My Experience - 5.0/5.0 -
Madison was very patient and accommodating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Madison was patient and accommodating. Work looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought it was fine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and my van looks great. Thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was professional, courteous and happy to answer any questions. I appreciated the text updates. Everything was handled with excellence.