Crash Champions #0749 Gresham 202nd
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Service was excellent, communication was great, very good job, I would highly recommend this shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This might not have been you guys, but since I got the car back, the airbag light on my dashboard has stayed on. Don't really know why.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication. Unlike any repair shop with which I have ever worked. Everyone on the team was friendly, knowledge, and courteous. I receive regular relevant communications so that I knew exactly what the status of my repair. Thank you, Crash Champion - Gigel. He is the best!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The rocker panel is hanging off and does not line up with the body lines of the car also looks wavy and uneven. There is dried sticky compound all over my soft top. The suspension is completely off from one rear side to the other there there is a three finger gap on one side and 1 finger gap on the other side. I really thought with as long as you guys had the car it would come back nicer. It’s hard to look at that side of the car for me.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I wouldn't go anywhere else!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The cords to the rear view mirror is showing. Not sure why a paint job would involve the rear view mirror?
Customer Service - 2.5/5.0 -
Warranty job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job on my paint recall. Looks like a brand new car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not
Repair Quality - 0.5/5.0 -
When I called to set an appointment I wasn’t told I needed to make a reservation with enterprise ahead of time. When I arrived for my appointment, the front desk person then let me k ow I needed a reservation, but I didn’t so they said they would call enterprise to come pick me up. I waited an hour watching other people be helped before I went back to the desk to ask for an update. They said they reached out already and got no response but would reach out to enterprise again. Enterprise showed up like 10 minutes later. I asked the guy from enterprise if they received any email or call an hour prior, he said no he only heard from crash champions in the last 10 or so minutes. So the front desk forgot to call, and when they realized it they didn’t own up to that mistake. I brought my car in 11/3. I got an estimated completion date of 12/3 on 11/15. On 11/18 it was changed to be complete on 11/26. On 11/26 it was updated to be complete 12/3. Not a big problem, my rental was covered by my insurance until 12/3. I think I called and talked to someone to tell them that my insurance wasn’t going to cover my rental past 12/3 and that I’d like my car back. On 12/3 the completion was set to 12/4 and it was said that they found an issue with the headlights. Nothing was said on 12/4 when I was told the car would be ready. On 12/5 the the completion was changed to 12/9. On 12/9 I was updated being told that my car was being sent to a dealership for something with the headlights. On 12/10 completion was moved to 12/11, and moved again to 12/19 later that day. My car was ready to pick up on 12/15. By this time I’ve been charged for 11 days of my rental. I told Francisco about this and he said he would talk to corporate about helping me out because i shouldn’t have to pay for a rental when it the the shop who were fumbling the completion of my car on time. It was $33.74 a day. For 12 days, that’s $404.88. I paid more for 2 weeks of a rental than I pay for my car for a month, and I still had to pay my car payment that month despite not having it for 2 weeks. My experience with crash champions has been bad and unsatisfactory. I told Francisco I would reach out if I didn’t hear back in a week after picking up my car. This is me reaching out and I’ll be calling back tomorrow 12/26. He hasn’t reached back out to me since giving my car back, I’ve only gotten automated messages from crash champions. I don’t wanna make any assumptions but to not even receive a follow up to let me know he’s waiting for a response from corporate or to confirm he’s made any effort to make this right by me suggests to me that he may not care to help any further and that’s really not cool. I’d like the $404 paid back to me as once again none of this was my fault. Wanna remind you guys again too that my experience when dropping off my car was neglectful and dishonest, because enterprise said they received no communications from crash champions at the time the front desk lady said she called. I’ll be leaving a bad and detailed review on every platform possible if I don’t get any reimbursement for my extended rental I paid for out of pocket.
Customer Service - 0.5/5.0 -
Front desk lady was dishonest and neglectful. Francisco hasn’t followed up with me about helping me out with the extended rental payments I’ve had because they couldn’t get my car ready on time
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied. They even fixed a couple paint chips and an issue with my front exterior speaker free of charge and did it all quicker than they initially estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work you did was awesome. I highly recommend you to all.
Customer Service - 5.0/5.0 -
Your staff was great b
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding service, repairs and communication. I could not be more pleased. Thank you very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Francisco was communicative, very helpful and knowledgeable! It was clear he worked hard to move our project forward and cared about the quality of the work. Thanks so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The customer service was really outstanding. Above and beyond in my opinion with daily text updates that really made me feel good to know the progress. I was completely satisfied with my repair and really appreciated the estimator Mitchell's straightforward demeanor and handling of my issue!!! Really top notch!! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I feel like people will use the recommended place their insurance recommends. Thats what I did.
Repair Quality - 4.0/5.0 -
Im really happy with the experience! Unfortunately I've been leaving my windows down in my garage because of the scent in the car now. Not sure what it was, smells like cleaning stuff. Its really strong still
Customer Service - 3.5/5.0 -
I had some issues getting on the schedule. Ive emailed about that already