Mackin's Gresham Auto Body

4.8 (3,353reviews)
97%
2617 SE 182nd Ave.,  Gresham,  OR  97030
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In operation 81 years, 36 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,353)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. The team received high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning was a recurring pleasant surprise. A small number of customers noted areas for improvement, including more consistent communication during longer repairs, ensuring all components are fully addressed before vehicle return, and keeping customers informed of any decisions made during the repair process.
AI-Generated from reviews written in the last 12 months
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"... is an absolute BONUS!! From beginning to end, the customer service & updates made me feel very confident that I made the right repair choice! I intend to ..." Read more
"They did a really good job. It looked good as new. I was impressed. 😊 Thank you."
"They kept me updated every step of the way, Absolutely fantastic job by Mackins my car looks brand new again. 1010 experience. Thank you to the team at ..." Read more
"I was 100% satisfied. The entire team provided excellent customer service and answered all my questions. Thank you for making ..." Read more
"Great customer service and excellent high quality repair. Very satisfied!"
"... said it would be done on the 21st I think it is but they had it done week or so before looked at the work it looks absolutely fantastic I have no regrets in taking ..." Read more
"Was a nice surprise for it to be ready soon than expected."
"Everything was done right and ahead of schedule good job guys!"
"Car wasnt done when told. 3 weeks was a long time. I understand parts have to be waited on if applicable ..." Read more
"The service repair was FAST. Like 4 days fast for a bumper replace and paint. Absolutely satisfied!"
"Communication would be a perfect 10 out of 10 or even an 11 out of 10. They promised an update once a week on ..." Read more
"Excellent work, very good at communication, the car was completed with quality work. Thank you!"
"... interacted with at Mackins was exceptional and I felt that customer service was a priority." Read more
"They do not communicate with you on what they are doing. The work was good"
"The customer service was great. Communication as far as the repairs process could have been a little better. Otherwise I was pleased with my ..." Read more

My Experience

Everything went great, will recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great communication and great work...it felt seamless from damaged to finished p product...I would recommend them to everyone i know

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional. Timely. Pleasant.

Likely to Recommend

Repair Quality

I am very pleased with the service at Mackin's. The receptionist, Mark and other service techs were friendly, professional, and timelyl My Honda Civic EX was ready from repairs earlier than expected. I would easily recommend Mackin's in the future!!

Customer Service

great!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for keeping me up to date when there was a delay with the parts.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great shop. I’ve taken two cars to Mackin’s. Great service each time. Very reasonable estimates. Work was completed quickly and with outstanding quality of work. Work guaranteed as long as I own the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the moment we went in for an estimate Nathaniel was extremely professional and helpful. While the car was in the shop, Mackin’s Auto Body (Nathaniel) kept us in the loop with frequent updates on the vehicle. The vehicle looks brand new and very satisfied with their work. Thank you Mackin’s Auto Body!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nathanial and the receptionist were excellent to work with. The car repair looked beautiful and the interior was cleaned.

My Experience

The work was done so well that I could not tell that it was ever damaged. And the vehicle was ready ahead of time by about four days. The vehicle looked fantastic.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great experience and appreciate the team accommodating to the short time line that I needed my truck fixed and returned by. Repairs looked great; very satisfied.

Customer Service

Nathaniel was very professional, genuine and friendly. Other staff members were also friendly and pleasant

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really liked the regular communication on the progress on work. The car repair looks beautiful!

Likely to Recommend

Thanks

Repair Quality

Mackin Auto Repair was very up front. Great notification and beautiful work. Thanks so much.

Customer Service

Very accommodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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