Mackin's Gresham Auto Body

4.9 (3,318reviews)
98%
2617 SE 182nd Ave.,  Gresham,  OR  97030
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In operation 81 years, 36 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,318)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the damage. Communication stands out as a key strength, with frequent text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. The friendly, professional, and accommodating staff created a stress-free experience, even assisting with rental cars and insurance coordination. A small number of customers noted areas for improvement, including incomplete repairs, inconsistent follow-through on promised callbacks, and occasional paint or panel matching concerns, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... is an absolute BONUS!! From beginning to end, the customer service & updates made me feel very confident that I made the right repair choice! I intend to ..." Read more
"I was 100% satisfied. The entire team provided excellent customer service and answered all my questions. Thank you for making this process so smooth and ..." Read more
"Staff were all super friendly, they had no problem answering all of my questions as this had been my first time dealing with insurance, ..." Read more
"Great customer service and excellent high quality repair. Very satisfied!"
"Items that were removed from my truck were not put back. Items that were not mine were left in my truck"
"... said it would be done on the 21st I think it is but they had it done week or so before looked at the work it looks absolutely fantastic I have no regrets in taking it to this shop" Read more
"The service repair was FAST. Like 4 days fast for a bumper replace and paint. Absolutely satisfied!"
"My vehicle was ready before the promised date."
"... care that Mackin gave our family and car. They even worked hard to get our car back to us before the original deadline so that we could take our car on a trip that we had ..." Read more
"It was almost 2 weeks later than anticipated"
"Communication would be a perfect 10 out of 10 or even an 11 out of 10. They promised an update once a week on a specific ..." Read more
"They kept me updated every step of the way, Absolutely fantastic job by Mackins my car looks ..." Read more
"Excellent work, very good at communication, the car was completed with quality work. Thank you!"
"... interacted with at Mackins was exceptional and I felt that customer service was a priority." Read more
"Communication was excellent"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for repairing my car! Looks just like new !

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car wasn’t done when told. 3 weeks was a long time. I understand parts have to be waited on (if applicable here) but should have been told up front how long it might take.

Likely to Recommend

Repair Quality

Looks like a brand new car!

Customer Service

Fantastic.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I noticed a good size scratched in the door frame that wasn't there when I dropped it off in the passenger rear door

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

If it wasn't for statefarm it would of been a solid 8.5 thank you

Customer Service

Again with out statefarm it would have been better

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Ironically I was witness to a fender bender omw home. Gave them you shop #. I hope they use you!!!!

Translated from Spanish by Carwise
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My Experience

Bien hecho el Trabajo.

Likely to Recommend

Repair Quality

Natheniel helped out with my car, and he went up and above to make sure i was fully taken care of including calming my nerve when I was dealing with

Customer Service

Nathaniel made my experience extra good. He calmed me down when I was going back and forth with insurance. He took his time to explain things better for me and talked to the insurance agent on my behalf to explain what i was saying when I an emotional wreck.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Mark was an amazing help, very hands on and communicative

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly staff good work done quickly

Customer Service

Everything went according to plan

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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