Crash Champions #0761 Burlington
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kaylee was awesome from start to finish. I was kept informed throughout the process. Car looks great...would never know a tree fell on it!!! Thank Kaylee and everyone at Crash Champions! ⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The drop off appointment and getting my rig in was great! Communication during the repair was super poor. I was told I would get updates during the 7-10 day process. After 10 days I had to call to get an update. After a couple of more day I called again. Finally after two times, I started getting calls with updates. When I did speak with people, they were super kind and helpful.
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would recommend, I would just tell them to make sure the inside was clean
Repair Quality - 3.0/5.0 -
The body work looks good. The office staff were very nice. But the interior of my truck looked like they had done all the sanding with the windows down! There was a thick layer of dust all over the whole interior of the truck. I'm satisfied with the exterior of the truck, but the way they left the interior is why they didn't get a higher score.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kaylee is AMAZING. I was recommended to your shop based on someone’s great experience, definitely lived up to the recommendation of not above and beyond. But kaylee? Legitimately the best customer service I’ve ever had, super responsive, gave updates answered all questions. Over all super happy! Thank you for making this easy!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
wrong color
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It’s gone back to driving smooth as butter, so I’m happy! I’m also so very glad that I was kept in the loop along the way, and that I wasn’t discouraged from calling and asking (sometimes stupid) questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 0.0/5.0 -
I do not doubt that your team tried their best to repair my car as quickly as possible. Unfortunately, the repairs are not yet complete due to additional additional overseas parts still waiting to be delivered and wiring issues still needing to be resolved when I bring my vehicle back for the final repairs. I look forward to having the repairs completed when the parts arrive. When that occurs I believe I will be in position to let you know that your team ultimately met my complete satisfaction. Thanks for providing me the opportunity to provide feedback. Dale Roundy
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
I selected 5 on the scale because the repairs to my vehicle are not yet completed. I visited the shop in early November 2022 and made an appointment for the earliest available date—December 14. The parts the shop thought were needed were ordered and arrived sooner than expected but the work could not begin earlier than the December 14 drop off date. Unfortunately, additional parts were determined to be needed to complete the repairs once the repairs were started and the shop has been told by the parts supplier that may take a long time to get the necessary parts to complete the repairs. I was told I could pickup the vehicle on January 24 because the repairs that had been made allowed the vehicle to be driven safely. Before driving away from the shop, I discovered that some repairs had not been completed but the vehicle was safe to drive so I was able to drive the vehicle away with the understanding that all of tge remaining repairs would be made when the other parts ordered arrive. I have not yet heard when the parts are expected to arrive so that the all of the repairs can be completed. I appreciate the effort that the shop made to try to fix the repairs discovered when I came to pick up the vehicle on January 24
Customer Service - 4.5/5.0 -
All of the people at the shop are friendly and a pleasure to deal with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I really have no comparison as I haven't needed to take my car to a body shop before. The experience might be the same elsewhere. I chose this shop because it was rated 5 stars and had good reviews. The people who work there were all very nice, but my car repair still isn't complete. I am annoyed my windshield wiper cleaner pump no longer works, but assume they will fix it when I go back in. If all these issues are caused by supply chain then I guess that's just what one can expect now. I didn't know going in it would be like this though.
Repair Quality - 0.5/5.0 -
Part still missing. Windshield cleaner no longer works - it worked when I took it in. Car was in shop for more than 2.5 months.
Customer Service - 1.5/5.0 -
Lots of updates initially. After more than a month communication stopped. I had to call frequently and when I left messages no one called me back.
Returned Clean
My Experience - 0.0/5.0 -
Had to come back TWICE. 1st time: Door missing a gasket (open hole). 2nd time: Fuel door would not open due to inside tape and foam left in the cavity. In addition, another problem that will be the 3rd time needing to come back: Found missing plastic clip on roof of car along the top side rail used to attach a luggage rack, so theres a hole and water has gotten o to the area.