Crash Champions #0772 Flowood
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
The only place I would ever use from here on out!
Repair Quality - 5.0/5.0 -
They went above & beyond!
Customer Service - 5.0/5.0 -
Again they went above & beyond!
Returned Clean
My Experience - 5.0/5.0 -
My Baby Black Beauty I call my truck. She is a Blessing to me from God. And I wanted someone to take care of as she has taken of me. Jason and the rest of Everyone took Great care of her. She looks Amazing. My dad said if you take care of your car, it will take care of You. I can't thank you enough. I would recommend You to all my family and friends ❤️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very good quality of work and communication.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jason was Awsome! He answered our questions & was very helpful!!! Would definitely use Crash Champions again!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason has done the very best job and services that I have ever experienced
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was my first time having any work done on a vehicle and everybody was very helpful in helping me to figure out what I needed to do.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
Communication is not good. The receptionist is not professional. Car was repaired for a week & no one called to communicate due to waiting on $300 from State Farm. When car wasn’t finished by dates given, it caused additional expenses out of my pocket to pay insurance on the rental. It had nothing to do with me, the customer.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Customer service was horrible
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The team put my panel back onto my Atlas. It could be the panel, but it isn't completely flush against the door at the top. Not a big deal but it was noticeable to me. I'm just grateful they were willing to fit me in.
Customer Service - 4.0/5.0 -
The computer system went down so the text system couldn't notify me my car was ready, completely out of their control, but no one called me to notify me instead.
Returned Clean
Likely to Recommend - 4.5/5.0 -
The workmanship was excellent and we were grateful that Jason fought for us to get better parts than what our insurance company wanted to pay for originally which we very much appreciated.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
With our car being in the shop for 4 months and us being in Pennsylvania it would have been nice to receive more communication on exactly where our car was at in the repair process and any issues that was insurance related.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job was done professionally, and the result is a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a very good experience, Brittany and staff made a stressful situation less stressful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a good experience, and Brittney and staff were awesome
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The car looks amazing.
Customer Service - 0.5/5.0 -
This is the worst customer service I have ever received. I was told I could only speak with Jason about my car and the whole month Crash Champions had my car he returned one of my calls. I had to contact my insurance company three times to obtain a status on my vehicle prior to it being ready. Each time I was told Jason had no issues being available for USAA. No one else could tell me why it was taking so long to fix my car, even though I was told it would not take more than two weeks. I even brought my car in at Jason's convenience, to accommodate his schedule even though he is not the technician. The front desk staff are clearly as frustrated. When I spoke with them they could never tell me when Jason would be available. I was told "he's been in a meeting for an hour and I have no idea when it will be over" and "it is only 9:30, I have not heard from him or seen him", I was then abruptly hung up on. I specifically asked Jason in person if they would have any issues obtaining parts because I needed to know how long they would have my car prior to negotiating an appointment for drop off. He assured me the work needed on my car was minimal based off the appraisal. There was one supplemental done after car drop off. I never received an explanation as to why my car was there for a month and no apology for the inconvenience and lack of communication. When I picked up my car Jason actually told the receptionist he was not taking another call until next week, with me standing at the front counter. It was 3:30 in the afternoon. It was an unprofessional experience all around. I would not recommend them at all if customer service is important to you.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent repair job and they kept me informed on the progress.