Crash Champions #0772 Flowood
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mrs. Brittany customer care was impeccable!
Customer Service - 5.0/5.0 -
Absolutely amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lloyd is the best! He went out of his way to take care of us! Very professional!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the work done on my vehicle and I was very pleased with the rep from your company, Lloyd Cole.
Customer Service - 5.0/5.0 -
Lloyd Cole was very personable and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Worst experience with any repair. Customer service is as bad as it gets. Feel free to call me or email me and I’ll be more than happy to give you why I feel this way. 601-278-4853 or [email protected]. I was planning on writing a letter to the branch manager as well as corporate.
Likely to Recommend - 2.5/5.0 -
I don't know what other options I may have had, but I didn't get a great feeling about your company from this first experience.
Repair Quality - 3.0/5.0 -
The car is definitely not back to 100% or perfect quality. Communication throughout the process was very sparse and inconsistent. At the end of the day, I just wanted my car back.
Customer Service - 2.5/5.0 -
Again, communication was inconsistent and I often never heard back from your company for days at a time.
Returned Clean
My Experience - 5.0/5.0 -
William Penn no longer works at Brown Bottling. Point of contact is Donald Guynes. [email protected] Phone # 601-317-5316
My Experience - 0.0/5.0 -
The new lights that was installed was not adjusted.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Turn around time was pushed out twice. The quality of the work was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
I had to call many times to get information on my vehicle and there would be no follow up so I would have to call again. When it was time to pick up my vehicle the person assigned to me was off and I was told for 3 days to wait until she returned. When I was finally able to get my car I was charged the wrong amount even though I asked them twice to check the number.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
The quality of work was fine but it took 3 months to get my tailgate replaced. The parts were in but I kept getting put off. There was always some reason why they couldn’t get me in and get the work done. Every step of the way, I had to constantly call and follow up with them. They were in no way proactive in getting my repair done.
Customer Service - 1.5/5.0 -
The quality of work was fine but it took 3 months to get my repair done. The parts were in but I kept getting put off. There was always some reason why they couldn’t get me in and get the work done. Every step of the way, I had to constantly call and follow up with them. They were in no way proactive in getting my repair done.
Returned Clean
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 0.5/5.0 -
Thumbs up to Llloyd (Flowood shop) He was very patient and understanding He is a keeper!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always recommend service that was good to my friends & family & they have all been customers at Capitol Body Shop for many, many years so they would naturally go there!!!
Repair Quality - 5.0/5.0 -
Loyd Cole (& receptionist) were great to deal with I am pleased with their work ethic; however, I was dismayed that Capitol Body Shop sold out because Doug White was a friend to all & his staff was excellent! I assume the new owners will keep as many as possible on the payroll because they did exceptional work to my knowledge of 40 years!!
Customer Service - 5.0/5.0 -
Again, I know them as Capitol Body Shop personnel so I expected the best service & got it!!!
Returned Clean
My Experience - 5.0/5.0 -
Great job customer service I Love my Chevrolet It looks brand new
Likely to Recommend - 0.5/5.0 -
I could never in good faith recommend this place to anyone.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
You had my truck for two months. I called every week and the person who was handling my truck would never answer and never call back. I was constantly given multiple deadlines that were never met. Was put in touch with a manager that also never answered and never called back. Horrible experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See comment6to question 1.
Repair Quality - 0.5/5.0 -
After I reached home, 95 miles away, I discovered that when they reinstalled the inside door panel after replacing the outside mirror they left a light dangling outside the car which was supposed to be replaced inside the lower section of the panel. So I must drive back, 190 miles round trip, my next day off, wasting that much of my only free day of the week, to have it correctly done. So, yes, extremely dissatisfied!
Customer Service - 5.0/5.0 -
The people I personally interacted with were all friendly and courteous. It was the technician who did the work who let the team down.