Crash Champions #0776 Murfreesboro Pike
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Amazing customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Tyler was helpful and kept me updated on my repair
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend Car Crash Champions to my friends and my Subaru dealership.
Repair Quality - 5.0/5.0 -
They are a 10 organization: service, repair, and insurance coordination. I will tell all my friends about this wonderful shop.
Customer Service - 5.0/5.0 -
What a wonderful experience from the first meeting for an appraisal to the expert work they did on my 2030 Subaru.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would share my story with them
Repair Quality - 2.5/5.0 -
Vehicle towed to Crash Champions on 8/22/23 with poor correspondence until husband went by on 11/10/2023 then excellent communication from Tyler regarding repair status. I understand there was delay in obtaining parts but Honda was not included in auto workers strike. Honda was ready for pickup on 12/19/2023 after nearly 4 months there. Disappointed that grill did not line up with hood and head lights and Tyler stated it was after market grill but he would contact Farm Bureau and order Honda grill that day and that it would be fixed right. My husband was driving home and noticed that molding on right windshield was flapping and had to stop and place it inside car. He called Tyler and drove it back to Crash Champions the following day. He said they missed that on inspection and that he would order a new one. All this at no charge to us. Disappointing to wait so long and repairs not acceptable. Tyler extremely nice and appreciate his correspondence with us. This was formally ECR and we had good results on our Mercedes Benz.
Customer Service - 2.5/5.0 -
See previous comments
My Experience - 5.0/5.0 -
Cat looks great, it was done early, Tyler and the team were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Mostly satisfied. Just a few small details that I’m still looking to get resolved.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I want to say thank you so much to crash champions on 303 Murfreesboro Pike in Nashville, Tennessee. Tyler and his team went up and beyond what I expected. I was contacted at least 3 times a week with an update so I can say that they took very good care of my car and my peace of mind. I am so satisfied and appreciative of the work that was done and the care that was put into it all from start to finish. To everyone that hand in getting my broken car back to me in a beautiful condition hands off to you. Job well done!!
Likely to Recommend - 5.0/5.0 -
I’ve used Crash Champions twice now. I would come see them again but hope I never have too :)
Repair Quality - 5.0/5.0 -
Crash Champions took very good care of my car and myself. I was truly grateful for the text messages and phone calls of the updates and the locations of where my car was. Plus they made it really easy for me to pickup and drop off the rental car, which they didn’t have to do.
Customer Service - 5.0/5.0 -
Excellent!!
Returned Clean
My Experience - 5.0/5.0 -
Very professional and on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would recommend without hesitation.
Repair Quality - 5.0/5.0 -
The addition of Tyler has made it a Top Notch business!! He makes an excellent difference.
Customer Service - 5.0/5.0 -
With Tyler onboard, all customer service is more client friendly.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I WILL RECOMMEND TO ANYONE
Repair Quality - 5.0/5.0 -
THE TRUCK REAR PANEL REPAIR LOOKS AS GOOD AS, IF NOT BETTER THAN NEW. VERY HAPPY WITH REPAIR.
Customer Service - 5.0/5.0 -
VERY FRIENDLY, AND INFORMATIVE
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were amazing, super nice, and very helpful
Customer Service - 5.0/5.0 -
It was flawless. No issues at all
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
took to long to repair
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
This will all depend on how well my issues with the repair are remedied in 90 days
Repair Quality - 2.5/5.0 -
Car was repaired per estimate - car was ready before completion date. Orange peel present in paint on the repaired hood. ( was told to let paint cure for 90 days and that it would probably get better) also the hood does not align around the mini headlights. This is because the headlight was not replaced per estimate and I ether was the hood. I have purchased a new headlight and am going to install… I was Informed that hood should line up once the new headlight is installed but bring it back if it doesn’t and they will see what they can do…. My issues are this, I understand that the repair estimate didn’t replace the hood or the headlight assembly, however , quality of workmanship and the finished work should still have a standard of excellence no what the repair estimate says… paint work should be excellent and all panel gaps should be uniform and even. I will return the vehicle once the paint cures in 90days. I will also have the headlight replaced when I return it at that time to have the panel gaps aligned …. I will be happy to reassess my rating once these issues are resolved. Thank you
Customer Service - 3.0/5.0 -
Hard to reach anyone there most of the time. The estimator initially was Blake and he was very polite… did not respond to emails. I has also asked for a separate estimate for a rear bumper repaint and a very small rust spot on the roof to be repaired. Never received that so I let it go… a new estimator was there when I picked up the car and I do not remember his name but he informed me about all the things in the prior comment section.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will tell them NOT to go to this shop
Repair Quality - 0.5/5.0 -
This was the worst experience.
Customer Service - 0.5/5.0 -
They quit answering the phone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Great in person, but sometimes very difficult to reach someone by phone.