Crash Champions #0776 Murfreesboro Pike
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Their inability to answer the phone, lack of communication, and the fact that even my insurance adjuster couldn't get ahold of them made this process super frustrating. The employees were very nice, but they weren't great at keeping me up-to-date.
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
No one ever answered the phone.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Blake and Raven were both very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was perfect, delivered on the exact date estimated.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never recommend a person ever go here and I advised my insurance provider to not as well. Completely full of liars and unresponsive people. I’ve never dealt with a more frustrating customer experience
Repair Quality - 0.5/5.0 -
Literally the worst service I’ve ever dealt with. I’ve never experienced anything so terrible
Customer Service - 0.5/5.0 -
Horrific. Most unresponsive people I’ve ever met they had my vehicle for over a month when it was able to be driven and gave me inaccurate time frames for the final 3 weeks and kept making up issues to put it off, they would promise to call me back and literally never called me one time. They told me my vehicle was being “detailed” and would be done that day, and told me I can come before 5:00 to pick it up. I got there prior to 5:00 and the lights were off closed and my car was behind the fence with the bumper completely off. Liars
Returned Clean
Likely to Recommend - 2.5/5.0 -
lack of communication, otherwise car repaired well
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Crash champions team went above and beyond in the repair and getting my vehicle back to me in a timely manner. Huge shout out to Eric for the attention to detail in the repair of the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I recently had a terrible experience with Ecr/Crash Champion#0776 on 303 Murfreesboro Pike. I was disappointed with the customer service I received, and the customer service agent was particularly unhelpful. During one of my requests for update calls, the customer service agent even mentioned that She didn't "Crush my car," which was an unnecessary and unprofessional remark. Although the estimator was competent, it took a whopping 21 days for them to complete the job, and I was never updated on the progress. I had to call for an update constantly, and they changed the pickup date multiple times, costing me more money.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication about the timeline was excellent, charges were explained in detail and so far everything seems to be as expected. The only negative was that I was unable to reach anyone on the phone or leave a message yesterday after receiving a voicemail informing me the repairs were completed and asking me to contact you re pickup.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff is incredible and very responsive. Raven is GREAT!!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NEVER!!!
Repair Quality - 0.5/5.0 -
Very Unprofessional!!!
Customer Service - 0.5/5.0 -
Very Unprofessional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
It would be a 10 if I were given the choice of paying for the parts such that they could be ordered prior to my leaving my car. It sat for a week waiting for parts and this meant additional expense of an extra week for rental car.
Customer Service - 4.0/5.0 -
I would give a 10 if I could have avoided getting the pesky "progress" texted that always features data that was wrong without exception thus adding confusion to the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and they delivered!
Customer Service - 5.0/5.0 -
Raven is great!