Crash Champions #0776 Murfreesboro Pike
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was done ahead of scheduled timeframe and I’m completely satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Left my under carriage part unscrewed. I called left a message no answer
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Aaron who runs the shop is great, as were the other staff members I dealt with. A minor adjustment with my bumper was needed at the time I arrived to pick it up and they took care of it promptly and I was off on my way. Very clean and easy experience.
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0 -
Aaron and the shop staff were great to deal with. He gave a longer turnaround time when I dropped of my truck but delivered well short of that and was happy to make a minor bumper adjustment at time of pickup even though it was almost closing time.
Customer Service - 5.0/5.0 -
Great at every step of the process.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The car looks fantastic and like it never happened.
Customer Service - 4.0/5.0 -
The manager, Aaron, is very kind. He is great to talk with regarding the process. I only gave an 8 because it would be helpful to have more updates. My suggestion would be to have an app that gives updates, etc.
Returned Clean
My Experience - 5.0/5.0 -
Very nice work. Easier to work with than my insurance company. Will use them in the future if the need arrises, Arthur C
My Experience - 5.0/5.0 -
Start to finish a very easy process! Thank you!
Likely to Recommend - 5.0/5.0 -
Recommendation came from a work colleague who works at Firestone
Repair Quality - 5.0/5.0 -
Very easy process from start to finish. Excellent workmanship!
Customer Service - 5.0/5.0 -
Worked very hard to get the car ready before the weekend!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Great work on repairing the vehicle, communication and updates could have been more frequent.
Customer Service - 3.0/5.0 -
Communication and updates needed to be more frequent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, the car looks amazing! Five star service! Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the quality of work helpful people there.
Customer Service - 5.0/5.0 -
Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great customer service
Customer Service - 5.0/5.0 -
Really great customer service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
It took 3 weeks to fix for $2500 worth of damage. After a week, I called three times on 3 separate days and left message to get an update on my car. No one called me back. there should have been communication from Crash Champions after I dropped off the car and damage was assesed a timeline on when I would get my car back. Communication was poor because none existed my Crash Champions until my car was ready 3 weeks later.
Customer Service - 1.5/5.0 -
Drop off/pick up were great, but no other communication was iniated by Crash Champions in the three weeks it took to fix the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was done well and my car was returned clean
Customer Service - 5.0/5.0 -
Friendly and professional staff
Returned Clean
My Experience - 5.0/5.0 -
The staff was awesome
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
They didn't inform me about a battery until the day after I was supposed to get my car..
Customer Service - 5.0/5.0 -
Always friendly
Likely to Recommend - 5.0/5.0 -
Will absolutely recommend
Repair Quality - 5.0/5.0 -
Excellent work Easy process thru insurance
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with the repair work done by the team. Through the entire process their communication was good.