Crash Champions #0776 Murfreesboro Pike

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Received mulltipe texts telling me that my car would be ready that day by 4pm and then would not receive any follow up communication from the shop. Was messaged that it would be ready 9/30 then 10/02 then 10/3 and finally after calling multiple times, and leaving multiple voicemails I was able to talk to someone physically at the shop. If I had not reached out myself I would not know that my car was finally ready and no one would have contacted me to schedule a pickup. I would have had to continue paying for a rental car all the way through the weekend if I had not reached out myself.

Customer Service - 2.5/5.0 -

Received mulltipe texts telling me that my car would be ready that day by 4pm and then would not receive any follow up communication from the shop. Was messaged that it would be ready 9/30 then 10/02 then 10/3 and finally after calling multiple times, and leaving multiple voicemails I was able to talk to someone physically at the shop. If I had not reached out myself I would not know that my car was finally ready and no one would have contacted me to schedule a pickup. I would have had to continue paying for a rental car all the way through the weekend if I had not reached out myself. Tyler and Tremaine were so nice in person and very nice on the phone, they were not good at communicating or initiating communication.

Returned Clean

Likely to Recommend - 2.5/5.0 -

I assume my experience was an aberration and not typical. But given the situation, I would probably steer friends and family to other capable shop.

Repair Quality - 3.0/5.0 -

There was a significant delay in repairing our 2020 Hyundai Santa Fe. We took the vehicle to CC in May and it was completed on October. I understand there were issues getting the necessary parts.

Customer Service - 3.5/5.0 -

With the significant delays, I was not kept informed by the assigned customer service representative. It wasn’t till early September that the general manager got involved and personally gave me a call.

Returned Clean

My Experience - 0.0/5.0 -

Mark assist is still unfunctional and an odd noise at idle is present sounds like maybe something rubbing

My Experience - 0.0/5.0 -

All was good with the repairs and the condition of the outside of my car. The inside however was left significantly dirtier than I brought my car in. There was evidence of tire treads seemingly rolled through my back seat? Regardless of the how, my car wasn’t cleaned and has a thick layer of dirt and dust all over the back of the car which I’ll now need to get detailed.

My Experience - 5.0/5.0 -

Excellent customer service

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Text timeline was not accurate.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Crash Champions!

Repair Quality - 5.0/5.0 -

I just recently purchased my SUV when I was involved in a accident that damaged the back of my vehicle. Crash Champions was the repair shop selected to handle the damages. Tyler contacted me regularly on the status of the repairs. The results are absolutely amazing! The paint selected was precise and my truck looks great! The staff was awesome and I would recommend their services to my family and friends! Thank you for your help!

Customer Service - 5.0/5.0 -

The staff is friendly and amazingly helpful.

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication-received regular status updates by text and phone calls. Much appreciated !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The quality of the repair is excellent.

Customer Service - 4.5/5.0 -

There was a problem with communication during the process, but they rectified the situation. After that, everything was excellent.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Visible drip line along the bottom of the rear drivers door. Clear coat and paint do not go all the way to the original factory edges, there’s flaking paint from the factory paint job on the inside edge of the door where the paint was stripped off but not completely to the edges. There’s also some “pits” or “dimples” in the paint job behind the rear driver door. Check engine light was on when I picked up my vehicle. Gave a couple days to see if it cleared then went to check the codes. Ambient temp sensor is shot, which makes sense as it’s been reading -40° since I picked it up. Rear left turn signal is now blown. All radio stations were wiped out. Overall the repair gets about a 6 since there were more problems created than when it was dropped off and the finish quality isn’t there. But the customer service has been excellent. 10/10

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The repair took a long time and kept getting pushed back causing me insurance issues but Mary was helpful in navigating this process and I felt like I had someone looking out for me the whole time

Customer Service - 5.0/5.0 -

Mary is the best

Returned Clean

My Experience - 5.0/5.0 -

Regular communication and updates were great. Appreciate the personalized service. Car looked like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Loved the daily updates! Looks good. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very nice!

Returned Clean

My Experience - 0.0/5.0 -

Too many delays. Was more than double the estimated time.

My Experience - 0.0/5.0 -

My car repairs were delayed by three weeks with Lil to no explanation about why the repairs were delayed for such a significant amount of time. The location was aware that this was a customer pay and that I was out of pocket on a rental car.

Likely to Recommend - 0.5/5.0 -

3 week delay on a customer pay vehicle with no explanation on the multiple repromise dates

Repair Quality - 3.5/5.0 -

Rough paint visible on the bumper and quarter panel where the two sections meet.

Customer Service - 0.5/5.0 -

My car was delayed for 3 weeks with little explanation and it was customer pay.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Anyone who owns a Volvo and cares about maintaining a Volvo Certification for work I would definitely recommend to Crash Champions and Mary.

Repair Quality - 5.0/5.0 -

Great job by the overall team.

Customer Service - 5.0/5.0 -

Mary and Lilly are true assets to the team there. I will allow Mary to manage my repairs any time, any where, and for any reason - Crash Champions would do well not to let her leave.

Returned Clean

My Experience - 5.0/5.0 -

good people

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

great people

Customer Service - 4.5/5.0 -

good people

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean