Crash Champions #0785 Washington Ave

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am fully satisfied with the work done at Crash Champions

Customer Service - 5.0/5.0 -

Fully satisfied

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very Likely. Coming back to Sarah's closing comments, she was very supportive of anything we needed in the future, and encouraged to let them know of any issues. Awesome service.

Repair Quality - 5.0/5.0 -

Very impressed and satisfied. The color matching alone was amazing. The color (paint) on the Highlander is NOT an easy paint to match. It looked amazing.

Customer Service - 5.0/5.0 -

Extremely satisfied. Communication is always the best part of business. The text updates describing the process stages was absolutely the best. To final the process at the end, Sarah gave a very detailed and descriptive summary of what was done.

My Experience - 5.0/5.0 -

Honestly everything thing was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’m very satisfied with the quality of the work and the customer service I’ve received at this Crash Champions location.

Repair Quality - 5.0/5.0 -

They got my car in and repaired it quickly and efficiently. Getting the work done within a day of receiving the new parts.

Customer Service - 5.0/5.0 -

Always friendly and proactively informing me of the status of new parts on order and the work being done.

My Experience - 5.0/5.0 -

Simple and painless. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

From the very 1st call, & every call after, the customer service was great. All the ladies were super friendly, professional, knowledgeable & genuine. They explained everything clearly & kept me posted on every move. The situation that brought me here was frustrating but Crash Champs made the experience super simple so that helped alot. My car looks goood! I'm super impressed. Thanks so much! I appreciate everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

In August, I initially went to a different company for an estimate (GERBER) and was told they were booked out until December for repairs. I didn't want to wait that long so I called around and Crash Champs was able to get me in for an estimate Sept 8th, I dropped my car off for repairs on Sept 30th and my car was done on Oct 11th. From the very 1st phone call & every interaction after, their customer service was always on point. They were friendly, professional, knowledgeable, confident & genuine. Overall they made my - not so great situation- better, by being so helpful and making it simple. My car looks really good and I'm super impressed.

Likely to Recommend - 2.5/5.0 -

- around 3 weeks to get appointment for estimate. - another 3+ weeks wait time for the repair appointment - nearly 3 weeks for the (rather small) repairs Well, imo this all should take 3 days. Perhaps 3x3 days. Not 3x3weeks :)

Repair Quality - 4.0/5.0 -

Seems ok, some covers and plugs were not properly plugged in, or were hanging lose. Strange burn odor from the are when heated from engine. Seems ok overall

Customer Service - 5.0/5.0 -

Epic service. Sarah and others were extremely helpful and always communicated proactively.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Bad job

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quick and friendly service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick and friendly folks!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Team kept me updated on progress of the repairs.

My Experience - 5.0/5.0 -

I had a great experience at this car body shop. The staff was friendly and helpful, and they communicated with me throughout the entire process. My car was fixed quickly and efficiently, and I would definitely recommend this shop to anyone

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful and polite staff, detailed work on my vehicle, great communication throughout the process and the overall service was top notch!! Will definitely work with your company in the future, if ever needed. Thank you so very much and pls thank the staff for me.

Likely to Recommend - 5.0/5.0 -

I am already recommending people.

Repair Quality - 5.0/5.0 -

Everything was fantastic! Very friendly staff, great communication about my vehicle and the process and my vehicle looks wonderful! Pls thank the staff for me at the Kent, Washington location!! Thank you! Karen Holmes

Customer Service - 5.0/5.0 -

Same as other statement.

Returned Clean

My Experience - 5.0/5.0 -

Thanks for being courteous and respectful. smoked. Than that, my car smelled of smoke when it was returned to me. I assume someone had been smoking in my car and I 'm a non smoker. Thanks.

My Experience - 5.0/5.0 -

Have not had a chance to look over the repair very good as it has been raining a lot! But from what I could see it’s great. the lady in the front office is really great kept us informed start to finish. The car was given back to us very clean. Thank you for the job you did.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very informative all the way along the process

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Too many delays in progress

Repair Quality - 2.0/5.0 -

Alot of delays

Customer Service - 4.0/5.0

My Experience - 5.0/5.0