Crash Champions #0785 Washington Ave
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were friendly and professional, and my car was finished sooner than I expected! When I got my car back, not only was it fixed, but it was spotlessly clean. These guys went above and beyond!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
O if i could score them. Never coming back
Repair Quality - 0.5/5.0 -
Had my car in shop gave estimate 2-3 weeks depending on any part delays. I reached out weekly for status updates but for a month they kept telling me my car was “IN LINE TO BE PAINTED”. Never did they inform me they had painting issues or delays. The GM (Dave) that was apparently assign as my advisor never gave me any updates. After 7 weeks (2-3 weeks car work and 4 weeks of car waiting in paint) I got my car back. I shared my frustration with gal that return my car Sarah. Apparently the GM quit and they just blame the incompetence on the GM. Company never took responsibility for delays and what impacts it has on its customers. Sarah basically said it’s all GM fault but everything is fine. Act as if nothing really went wrong. Worst customer experience and I found out the same day that they didn’t fix or repair a chrome trim due to supplier no longer made the part. Again never told me and didn’t even bother correcting it until i discovered it. Now I call back and they said they can’t do repair because of parts issue and now i am in limbo waiting forl reimburse . Would never bring car back to any shop own by this company
Customer Service - 0.5/5.0 -
see previous comment
My Experience - 5.0/5.0 -
Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car running good
Customer Service - 5.0/5.0 -
Car running good
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They were pleasant when i spoke to them. they gave finish dates (including a time) that it would be done. And i scheduled around that due date, but the parts weren't even in for another few weeks. I had a hard time getting them to communicate with me. I would prefer no due date than to tell me one that isn't realistic. I gave up some plans that had been scheduled to pick up a car that crash champions knew wasnt ready (they sent me a link with the status saying it will be done friday) and they didnt tell me. I appreciated they sent me an uber to pick up when it was finished. And the work so far seems nice. My daughter isnt here to examine it yet (she had to go college without the car, she had to take mine and im using parents car until she can get home.). Its ironic that now crash champions wants me to fill out this form, i hear from them regularly. I wasn't planning to send a review but i guess i will. Thank you.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
It would be a ten but I waited almost two months for my car to be repaired, when the repair needed shouldn’t have taken that long except for the light that had to be ordered
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I would call for an update, and if the person who was handling my vehicle was not in, I was told I'd be given a call back. Multiple times that was not the case.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really great customer service! Biggest help was they paid for my car rental after they needed to keep my car a bit longer than intended. I really appreciated them doing so
Customer Service - 5.0/5.0 -
Amazing customer service, again, then paying for my car rental was incredible of them! I had never heard of a car rental place that has done that before
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
sarah was really nice, always kept me updated w everything. they did an amazing job on fixing my car, left it nice and clean. loved everything 💗
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
s/o to sarah 💗 they did great on my vehicle, left it spotless clean 10/10
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Looks good.
Customer Service - 3.5/5.0 -
Person to person communication was wonderful. Throughout the process, communication was via text with an indication to call with any questions, but no call back number was provided.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This is a lie. I wouldn't recommend Crash Champions to anyone. I just refuse to allow a poorly run operation to punish an employee because I dared give anything other than 10 on this survey.
Repair Quality - 5.0/5.0 -
There is a bumping coming from the repaired area when moving. The painter over sprayed the vehicle and left marks from the tape used. I had to scrap paint off the window. The tires were all very under inflated, about 20psi.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff, especially Sarah, were the most helpful on all aspects. Everybody likes to be assured that their vehicles are in top notch, quality, and exceptional care. And everybody in the team, especially Sarah, made it happen
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 0.0/5.0 -
Took to long and was garbage that was not mine and found a use condom on the floor that was not from me Bec I have not done anything like that in that car