Crash Champions #0785 Washington Ave
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great communication throughout! They did a fabulous job - my 8 year old car looks better than new!! Very pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great!!
Customer Service - 5.0/5.0 -
Wonderful communication they always answer the phones
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
They did a great job fixing the car. It took several weeks. More than I was expecting. The employees were friendly and the communication clear.
My Experience - 5.0/5.0 -
Work done well. Like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All work was perfectly done, with no discernable flaw. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
The paint color is off on the passenger back door.
Customer Service - 0.5/5.0 -
The car was in the painting process for over three weeks. I received the car back and noticed that the paint was off.
Likely to Recommend - 3.0/5.0 -
At this point I just want to put this whole thing to bed. The workers were very nice. I just need someone to finish the job.
Repair Quality - 4.0/5.0 -
I have waited to complete this survey as I was waiting for them to put my license plate back on my car. When I went to pick up my car I noticed that my license plate was not on the front of my car (8/18/23). When I asked where my license plate was, they said it was on the floor of my back seat. I said I need that back on. They said that I really did not need a license plate on the front. I don’t think that was the point. It turns out that they had broken the plastic cover on my license plate and said that they would order me a new one. I am still waiting for the phone call that it has arrived.. They said that they would contact me when it arrived. I called a week later (Friday 8/25.23), after I had pick up the car. They said it was due to arrive on Monday (8/28/23). I again asked would they call me and they said yes. It is now Tuesday night (8/29/23) and I have not received a call. It has been 11 days and counting since I have picked up the car and the job is still not finished. I feel pressure at this point to give them less than a 10, which is what I wanted to give but you have sent a final reminder to fill out this survey. Accidents happen and so do delays but a phone call to keep me updated would have been appreciated, at this point I would like my license plate back on my car with the plastic cover on it. I am wondering if I had not noticed the license plate missing at the shop and had driven off, would they had volunteered the information or let me drive off to later realize that my plate was laying on the floor of my back seat? My husband was with me at the time I received the car. What needed fixing was fixed. It is just the job was not finished and at this point not timely. I am a little less than satisfied. I hope that the shop will pull through very soon. Who knows, I may get a phone call tomorrow or maybe not.
Customer Service - 4.0/5.0 -
I answered this in previous question.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
In person they were lovely. I received text messages saying my car would be ready on a certain date, when I called to confirm I was told those messages were inaccurate.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Like I said everything went smooth and perfect just my AC is different
Repair Quality - 4.0/5.0 -
Everything is perfect I just noticed my AC isn’t as strong as it was before. It takes a while to throw out cold air and the middle two get cold before the side vents. The side vents throw warm air but eventually cool
Customer Service - 5.0/5.0 -
There were very kind and helpful and patient!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It didn’t take long before I got my car back. I’m really happy with the team and their ability to give my vehicle back faster than people could find out I was without one. They left it clean outside and in and I’m very thankful for that
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very Awesome
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car was returned in very good condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was returned in excellent condition.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was happy with the updates to let us know when it would be done.