Crash Champions #0801 Huntley

4.7 (721reviews)
95%
11550 Kreutzer Rd,  Huntley,  IL  60142

In operation 3 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (721)

My Experience

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My Experience

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If someone needs body work, I know where I’m sending them.

Repair Quality

Looks like brand new

Customer Service

Kept fully informed on repair status and completion date right on schedule.

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Repair Quality

I really appreciated everyone on site staying after 5 PM so I could leave with my car. I could have been told to come back the next day but wasn’t.

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My Experience

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Repair Quality

Customer Service

Great work

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If the right parts were sent, everything would’ve and should’ve been much better. Wherever the breakdown occurred is disappointing

Repair Quality

The work done on our car was great, but it was in the shop two weeks when wrong parts were sent, which delayed a minor repair to take much longer. We have not had this problem in the past.

Customer Service

Communication could’ve and should’ve been better

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Repair Quality

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If anyone needs help, I’ll be sending them here!

Repair Quality

Damaged side was completely repaired! Feels like I'm driving half of a new car!

Customer Service

Staff was super helpful and supportive!

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Repair Quality

Customer Service

Excellent job

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My Experience

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Repair Quality

Completed and is fine

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Repair Quality

You guys haven't followed through with my repair. I had my truck in for 30 days for repair.. Was called saying it was completed 100%. When we inspected truck we found a piece that wasn't painted and logo wasn't installed in truck. I then waited three weeks for a phone call to bring truck in, but that didn't happen until I called. Three weeks later I brought truck in for two days to be repaired. One week later ,not two days, my truck was ready. I went to pick it up and the logo wasn't correct. Now spending $400 on a rent a car for your mistake and still waiting for correct logo on truck. Communication wasn't very good at all.

Customer Service

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My Experience

Your team did a awesome job on my truck. It looks better than before my accident. The entire process was simple and everyone was nice and kept me at ease throughout the whole process. I will definitely come back if needed. Thank you all !

Likely to Recommend

Great customer service and excellent job. I will definitely recommend and come back if needed

Repair Quality

The truck looks better than it had before. They did an excellent job.

Customer Service

They were great to work with throughout the whole process.

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Likely to Recommend

Repair Quality

Specifically told them to fix window controller and they “forgot”. Told me repair would take 2 weeks and sent a text after 1 week saying “half way done”. Weeks later they said they didn’t even have the parts in. Kept the car for over a month. When I called to ask what was going on, guy called me “confused”. Very insulting considering they confused the issue by lying about the progress of the repairs.

Customer Service

Did not give accurate updates and insulted me when I asked about progress.

Returned Clean

Likely to Recommend

Repair Quality

Great work

Customer Service

Always kept me informed

Returned Clean