Crash Champions #0819 Kearney Bend
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very happy with the repair on my car, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice.
Likely to Recommend - 0.5/5.0 -
Would not reccomend
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0 -
My car wasn’t fixed when I first picked it up so they had to take it for another week and when I picked it up there was new damage. I have been Contacting the shop and nobody will call me back.
Returned Clean
My Experience - 5.0/5.0 -
Working with Crash Champions was a great experience. When a crash happens it can be an extremely stressful time and it was nice to have things handled so smoothly. They were great about communicating and their work was excellent. The staff at the Kearney location was especially kind and thoughtful.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and timely repair
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Great work
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
Awesome work!
Customer Service - 2.5/5.0 -
First time bringing in my car, front desk was unclear about the process. My car was hit and I did not know what I had to do as I was just told to show up with my car. The lady at the front desk was very sassy, I was even so prompted to inquire whether she was having a bad day. On the day I was told my car was going to be ready, I waited for a text/call and had planned my day for it—took the day off work, limited plans, etc—I did not receive anything and called around 10 am: again, no response, which led to me leave a voicemail. Without hearing anything, I tried again two hours before close, again without an answer. I called the main company and had them transfer me to Bend in order to get front desk on the phone. Frustrated, I explained I could not reach them and was ready to pick up my car. They told me that it wouldn’t be ready until Thursday. I received no prior contact about the altered date. Honestly, this was one of the worst customer service interactions I have experienced during these first two points of contact. On the day I was newly scheduled to pick up my car, I promptly received notice and the front desk was very kind toward me; hence the 5/10 rating. Without that final interaction, I would actually give customer service a straight up 0-2/10. Being in customer service myself, I understand how frustrating human contact can be when you’re not in the mood for it. To make customers feel awkward is completely unprofessional. I heard this location became short-staffed during my car’s time in their care, I hope you can pay your workers more money so that they are happier about being at work and are in a better mood when interacting with clientele!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
With the stress of being hit. I enjoyed being well taken care of and my car looking great. The updates received were my favorite! Also got my car back days earlier then expected. Great job team!
My Experience - 5.0/5.0 -
I was especially happy to get regular updates to the repair process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Good communication
My Experience - 5.0/5.0 -
Your team was very communicative and completed the repairs in a very timely matter. Very polite and a pleasure to work with, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repairs were done on schedule, and I am pleased with how my car looks! I had direct communication with Jen, the office manager and estimator, and Evan, in repair services. Both provided outstanding customer service. Thank you, Crash Champions!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent customer service! My car looks great!
Customer Service - 4.5/5.0 -
Excellent customer Service! My car looks great!!
Returned Clean
My Experience - 5.0/5.0 -
Great communication at the time of estimate and through out the repair process. Willing to accommodate my schedule for pick up. Really appreciated that they cleaned the exterior AND interior of my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication, fast, car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and friendly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Very nice, dedicated staff. Good communication, and very helpful in working through any issues.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely efficient process from start to finish - scheduling, drop off, payment and pick up. Jen was great to work with!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication and good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jen was fabulously patient with my millions of questions and phone calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0 -
Was kept up to date on progress. Car was clean and could not tell where work was so w
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything seems to be in order
Customer Service - 5.0/5.0 -
The team was great at communicating