Crash Champions #0820 Armour Bend
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great experience, the team was also very helpful and communicated with me. They finished my vehicle way ahead of schedule. And they take pride in their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and made the whole process very easy
Returned Clean
My Experience - 0.0/5.0 -
Dragged out for 3 weeks (promised to be done in 2 weeks), not a lot of communication from Shane. Crash Champions seems super ill-prepared their shops with ready to use parts, and they don't use overnight shipping (signs they are being intentionally cheap) or have Shane find the parts locally. He charged my insurance double the amount from the first estimate. Shane didn't need to paint the entire rear drive side door, it had a fingernail size scratch that could be buffed out with $20 worth of paint, not $400 to repaint the entire door. They did not detail the interior of my car. It appeared my car sat in the parking lot 3 extra days without anything done to it when I could've gotten it back sooner (the obvious light dust around my car was the clue that it was sitting in the parking lot more than a few days). Now I am noticing the internal cover is making a noise, there is a slight loosening around one area as if it wasn't glue all the way correctly.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Goof job! Quality rebuilt and paint was done very well. I have several concerns -- my rear door had a barely visible scratch on it. The scratch could be easily buff out with minor paint touch up. They billed my insurance $400 to touch up a door scratch. I have noticed they double the charges what the original estimate was made. They seem poorly ill prepared on ready to use parts. They refuse to use overnight shipping or shop locally for the parts they held my car hostage for 2 weeks on parts alone. Them they did not get the car done within the 2 weeks. I lost a lot of income. Their detailer didn't clean the inside of the car despite telling me they were detailing my car when I called them. Hope the insurance get some of the overcharges that Shane the Shame charged.
Customer Service - 4.0/5.0 -
Front desk lady was nice but a bit defensive when I pointed out the company's flaws. They only called me once during the 3 weeks wait. I had to call them funny story is their Redmond receptionist called me 2 weeks in asking to set up an appointment I informed her the car is already at their Bend shop. She was almost a month behind in response to inquiries.
Returned Clean
My Experience - 5.0/5.0 -
The front desk lady was very charming and helpful. After realizing that our van would not fit in the paint booth, Beau made special provisions service our oversized vehicle. Very satisfied! Will recommend to anyone.
My Experience - 5.0/5.0 -
Great service, quick turn around, and the truck looks great! Evelyn at the front desk was great to work with and walked me through the whole process from start to finish. I would highly recommend anyone to have work done here!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, responsive, proactive, and friendly!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%recomendados
Repair Quality - 5.0/5.0 -
Excelente trabajo de lo mejor 👌
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with the Service and the finished product....The front office gal was more than helpful....Called insurance company for me and even the rental car for location....
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was great! I appreciated receiving the text messages with updates. I also got my car back a week earlier than estimated, which was a welcoming surprise! The repairs were done very well; looks like there never was any damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication! And my vehicle was done a week earlier than they had quoted; which was a nice surprise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look great and practically brand new. No complaints and were accommodating for anything accidentally missed.
Customer Service - 5.0/5.0 -
Very friendly staff and Bo was helpful with any questions about fixes.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
you guys were great. thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
This took 6 months to do some hail damage repair and I’m still waiting on my cover for my bed. My vehicle had to be taken 3 different places for the repairs. They lost my estimate and I had to return two months later to get another estimate.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing delightful staff!
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone there was fantastic but especially Evelyn who kept me up to date on the status of my vehicle.
Likely to Recommend - 5.0/5.0 -
Adam and Beaux made this experience seemless and enjoyable
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Beaux and Adam were super kind and easy to work with. Communication was 10/10. Lady who worked the front desk had me confused on payment method. She then complained to me that she got in trouble for telling me i couldnt use a credit card. To me it wasnt a big deal, but i didnt appreciate that she made me feel like it was my fault that she “got in trouble”