Crash Champions #0827 Burbank

4.7 (496reviews)
92%
25 E. Providencia Ave,  Burbank,  CA  91502

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Audi
BMW
Cadillac CT6
Corvette C8
Ford
GM
GM Electric Vehicles
I-Car
Jaguar
Land Rover
Mercedes-Benz
Tesla
Volkswagen
Volvo

Reviews (496)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for exceptional customer service, with staff members being described as professional, friendly, and going above and beyond expectations. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular updates via text, email, and phone calls throughout the repair process. Timeliness generally meets or exceeds expectations, with several customers receiving their vehicles earlier than promised. The shop's attention to detail, cleanliness of returned vehicles, and ability to handle insurance matters seamlessly are frequently highlighted. While some customers experienced delays due to parts availability or insurance issues, the staff's proactive communication and professionalism helped maintain satisfaction levels.
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"Crash Champions provided the best customer service that I have ever experienced when dealing with a ..." Read more
"Repairs shop did an amazing job. They moved quickly with Repairs to have my vehicle ready sooner than ..." Read more
"This is the #1 business model. Professional, efficient, thorough, courteous, concerned @ ur experience, superb workmanship, they ..." Read more
"Crash Champions is very well managed and doesn't waste your time. I had an estimate within 15-20 minutes ..." Read more
"The most professional team. Every single person I worked with is friendly, smart and efficient. Ive ..." Read more
"Promised in time!"
"Yes, I was estimated about a 2 week lead time. My vehicle was done with in 1 week."
"Ready right on time"
"I got my car One day earlier ! 💙"
"Actually even earlier than I expected."
"Yes. Almost daily updates was very helpful."
"Loved the thorough communication throughout the entire repair and the attention to detail. Absolutely the ..." Read more
"100% The regular updates were great."
"Automated notices were good on progress of the car. I liked the fact that they only called on Tuesday ..." Read more

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I will be very happy to recommend Crash Champions to all my friends for collision repairs.

Repair Quality

Used genuine Volvo parts and great craftsmanship.

Customer Service

Everybody was very supportive in getting our vehicle repaired even when the hang ups were on our side. They had a lot of patience and delivered the car when promised.

Returned Clean

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Repair Quality

Everyone on my car did an amazing job, great communication and it was a very smooth easy process. Thank you all so much!

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Returned Clean

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My Experience

Very seamless. Gave plenty of updates. Knew what they were doing.

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Repair Quality

Victor and Manny were very helpful and accommodating.

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Returned Clean

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Repair Quality

Fantastic experience

Customer Service

Returned Clean

My Experience

Great repair and very responsive through text and calls.

My Experience

Everyone at crash champions was a pleasure to work with. I was kept up to date with the progress of my claim and repair. Our Audi looks as good as new.

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Main issue is length of time it took to repair car because of disputes with State Farm.

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My Experience

your customer contacts were timely, clear, and helpful. the ease of which you dealt with my insurance so i didn’t have to (beyond the initial claim) and the relationship you have with the volvo dealer made what could have been an incredibly stressful situation much easier to deal with. so far so good ok the actual repairs as well.

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We already have recommended you to a friend

Repair Quality

Customer Service

Extremely friendly and knowledgeable

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My Experience

Eddie and Marcella were fantastic to work with. The communication was stellar and the job that was done with my car was exceptional.

My Experience

Great service.

My Experience

Claudia, Vahan, Marcy, Marcella and everyone who worked on my car surely did 100%. From customer service to the actual car repair and delivery of my vehicle, end to end service is superb. Thank you Crash Champions! Highly Recommended.

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Repair Quality

Perfect service and customer service from start to finish. Claudia, Vahan, Marcia- everybody. Thank you!

Customer Service

Returned Clean