Crash Champions #0827 Burbank
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service. Very professional. I will refer to all my friends.
Likely to Recommend - 5.0/5.0 -
I have recommended your company already to two individuals
Repair Quality - 5.0/5.0 -
Extremely satisfied. Great company that does an outstanding job in fixing your car.
Customer Service - 5.0/5.0 -
Got back to me timely with many updates as to where we stood in the process.
Returned Clean
My Experience - 5.0/5.0 -
The best customer service! Very professional staff and my Tesla look like new to me after repairs! Thank you!
Likely to Recommend - 5.0/5.0 -
You are the best
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good customer service and very professional body shop, car repairs are amazing
Returned Clean
Likely to Recommend - 4.0/5.0 -
Releasing my car to me without the proper amount of oil in it was really disappointing and could have affected my engine. If I chose to keep driving on it, they did not give me any type of satisfaction in solving the problem.
Repair Quality - 4.0/5.0 -
After picking my car up after repairs, OIL LIGHT came on before I arrived home. I left town the next morning and gave Crash Champions a call to let them know my car was not drivable with the oil light on. They had no oil in stock for my Mercedes Gwagon and stated they were expecting a delivery the next day and they would call me when it arrived. So no call by 1pm. I called Crash Champion again, no oil deliver yet but they would call me when it arrived. No call by 4:30pm, so I call again because it's Friday and I wanted transportation for the weekend. The oil has arrived but they close at 5pm thru the weekend. When asked to speak to a manager after minutes on hold no manager was available. Disappointed in the poor, poor service and concern of a client. To release a car after front end repair without the proper amount of oil was total neglect.
Customer Service - 4.0/5.0 -
See previous answer regarding car being released to me without the proper amount of oil.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Marcella and Rodolfo where awesome.
Returned Clean
My Experience - 5.0/5.0 -
seems to be beautifully done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rudy has great customer service. He kept me informed throughout the entire process… extremely satisfied. Thanks Rudy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Rudy was awesome. Kept me informed throughout the entire process.
My Experience - 5.0/5.0 -
The quality of the work and customer service are unparalleled. Everyone I interacted with were very professional and helpful. The ladies who run the front office are a pleasure to work with. My car looks beautiful. Thank you so much for taking good care of me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pros through and through. My car looks and drives brand new. Everyone I dealt with was so professional and kind. Great experience.
Customer Service - 5.0/5.0 -
They are wonderful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing
Customer Service - 5.0/5.0 -
Also amazing
Returned Clean
Likely to Recommend - 5.0/5.0 -
We highly recommend CC
Repair Quality - 5.0/5.0 -
Above and beyond personalized service and attention . Extremely professional and high quality work.
Customer Service - 5.0/5.0 -
I appreciate the consistent communication and photo updates .
Returned Clean
Likely to Recommend - 2.0/5.0 -
Due to the issues stated before, I don't know.
Repair Quality - 1.5/5.0 -
On the 4th day after picking up my car, I needed to use the windshield wipers because of the rain on Saturday, the wipers DO NOT WORK. I am disappointed in many ways. I wonder if the car was really checked out after the work was done, and don't trust that something else critical won't work when I need it. Please contact me ASAP to determine what the next steps are. Robert 626-864-9739
Customer Service - 2.5/5.0 -
Intake and checkout were fine, but no one personally talked with me about what was fixed. The whole process was very impersonal.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellant all way around
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
already have referred people
Repair Quality - 5.0/5.0 -
did a great job!
Customer Service - 5.0/5.0 -
Rudy and the team were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Everyone in customer service was great. I wish I had more of a heads up when car would be ready especially because I told them I was going out of town and was called the morning I needed to leave and told car was ready 6 days early. Happy it was done and great just would have been helpful to be more updated on completion rather than a call an hour before.