Crash Champions #0827 Burbank
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks great and was completed very quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came out great and done fast
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0 -
Good service and great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair quality was very good. I had them take care of an additional problem that wasn't addressed and they took care of it within just a couple of hours the same day I picked up my car. Great service.
Customer Service - 5.0/5.0 -
Great results. Very satisfied.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nothing...Rudy and Marcella were a pleasure in assisting me.
My Experience - 5.0/5.0 -
The entire team was fantastic and so easy to work with, and extremely communicative — from Gio to the lovely ladies at the front desk and the people that took and dropped off my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely will recommend Burbank Crash Champions to my friends and colleagues.
Repair Quality - 5.0/5.0 -
Loved the daily email update.
Customer Service - 5.0/5.0 -
Very courteous and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and communication since the beginning. Giovanni, Marcela and all the staff did a great job at all times. I am beyond happy with the outcome of the vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As of today I am extremely surprised with all the repairs.
Customer Service - 5.0/5.0 -
Outstanding communication with Giovanni from day 1 until the delivery of my vehicle.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very happy with your service , Rey professional, excelente job 10
Customer Service - 5.0/5.0 -
Excelente job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely well done job on the repair of the rear bumper and trunk piece. Paint looks flawless to the untrained eye. Communication was fantastic. Service in the lobby was excellent. Vehicle returned detailed. Great professional team. Would highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate all Rudy’s efforts to get the car totaled but the insurance company was just stubborn. They did a beautiful job on a car hit so hard. I would highly recommend your shop.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
The work seems to have been well done. The only observations here are that it took three tries to diagnose all of the work to be done, and two months to get all of the parts from Tesla.
Customer Service - 5.0/5.0 -
Victor was excellent as a service advisor, and Isabelle was very helpful in maintaining the communications.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the frequent updates on the progress of repairing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was especially impressed with how I was continually informed of the status of my repair. Everyone I dealt with were very efficient and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely! Big fan!
Repair Quality - 5.0/5.0 -
Isabelle Artinian and Delia Flores were fantastic! Delia was so quick to make sure that I was well taken care of by assigning Isabelle to my case. Isabelle was just so responsive in communicating the progress of my car repair every step of the way. Isabelle was very patient in addressing all my questions and so proactive in reaching out before I had to reach out to her. The work on the car is just incredible matching every detail. To top it off DC Auto/Crash detailed the exterior and interior of my car leaving parting gifts (wipes and cookies) in my car. Just overall a 1st class experience from a very classy team and shop. Love the DC Auto team!
Customer Service - 5.0/5.0 -
See prior comments
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The work itself was done well and I appreciated the constant communication and updates about the status. That said, I had to bring my car back for another day since the repair was incomplete the first time around. Also, over the weekend, I realized that my front license plate is missing and that it likely wasn't put back on the car during repairs.I am waiting on Crash Champions to find it. All in all, good work - but incomplete and an inconvenience to make return trips due to lack of throughness.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
have recommended MANY times
Repair Quality - 5.0/5.0 -
been a customer for 15 years and have ALWAYS been satisfied with the work done to my vehicles
Customer Service - 5.0/5.0 -
ky and marcy FANTASTIC at keeping i the know about my vehicle’s progress