Crash Champions #0827 Burbank
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, super helpful and quick.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
thank you for everything! had a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Vahan was impressively communicative and I felt confident in the repair progress the entire time. The work itself is immaculate and I can’t even tell there was ever any damage. Incredibly grateful to the team that assisted in my repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vahan went above and beyond and provided excellent service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic! Easy to work with. Efficient and beautiful work! The people, they are wonderful! Thank you Crash champions! I hope I never have another incidence, but if I do, I will be back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job, were very organized and finished my car in record time. You would never know that anything happened.
Customer Service - 5.0/5.0 -
Excellent. They were on top of every detail and keep in touch throughout the process of repair
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Our initial inspection had different recommendations (tires, alignment issues) than the final work completed. These changes were pushed back on by insurance but not escalated to us via crash champions for resolution.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Smooth process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Better timely communication via phone would be appreciated instead of automated texts. Things moved forward without my verbal or written consent. But luckily, it was fine in the end.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Really appreciated the pick up and drop off at Rusnak Porsche Pasadena. Communication was excellent. Thank you for managing insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m sorry things did not go as smoothly as we all would have wanted on my repair. I do appreciate the effort taken by all at Crash Champions to complete the repair on my vehicle and to communicate with me during the process.
Likely to Recommend - 1.0/5.0 -
I am upset by the current status of my repair and the lack of communication recently.
Repair Quality - 2.5/5.0 -
My repair has not been completed yet so I cannot accurately assess the final job.
Customer Service - 0.5/5.0 -
My job was not completed because a part was not available. I had to accept a partial completion of the job because I needed to return to my home outside the Southern California area. Within a week of picking up my car, I was informed the part was available by Crash Champions and if I returned the car the repair would be completed quickly. I was told I would receive a call the next morning to make the final arrangement to bring the car in. The call never came the next morning. Late that same morning I call the shop and left a message that I was waiting for the coordination call. The message was never returned. I now have to return home with an incomplete repair on my car. I am very displeased in the manner in which Crash Champions has left me hanging.
Returned Clean
My Experience - 5.0/5.0 -
Alex and team were phenomenal! I know how much of a journey it took to work with the insurance company while working on my car. I'm sure dealing with the multitude of appraiser visits was annoying. Alex always kept me in mind and updated me on the status while everything was happening. The team did a phenomenal job, my car looks like new! Thank you for the professionalism and kindness. I will definitely return here for future repairs. Thank you all! Out of 5 stars, I'd give 6!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always the best of the best service and work is certified by the factory so you can’t go wrong there!!! Love these guys!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The quality of the repair is outstanding. The timeliness of staff responses to my inquiries about repair start and completion dates was not. I believe Vahan is now aware of those shortcomings.
Likely to Recommend - 0.5/5.0 -
see previous
Repair Quality - 0.5/5.0 -
This is the third time I have filled out this survey and I am dissatisfied with your inability to track this.
Customer Service - 0.5/5.0 -
see previous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Reliable and trustworthy