Crash Champions #0827 Burbank
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frequent updates to me. Good service in general
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Victor has been a great help!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Isabelle and Victor were outstanding in customer service. Manny the manager was very understanding and accommodating. They even stay a little past closing to assist customers in need. Amazing service—they should be recognized for their exceptional work ethics.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. David was fantastic! I really appreciated his regular updates, it always felt like he was on top of things and keeping me informed along the way.
Customer Service - 5.0/5.0 -
Have to mention David again. He was a pleasure to work with. Made the process easy. Great communicator.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication needs to be much improved. I've lost count how many times I was promised a call back or an update and never received one, through over 3 months of a process. Then, when we were told the car was ready and to come, we waited for over a half hour, after all front office staff left, and had to walk around to.the shop to discover that though we were asked to sign that.the repair was competed, it wasn't. Freon hadnt even been loaded into the AC system. Its beyond absurd, following on driving to rusnak to get an update on the actual status of the vehicle. One off day, I could understand. Weeks of poor communication and lack of follow through? I think volvo should know that their certified shop delivered a certified terrible experience. Fingers crossed the car still charges.
Likely to Recommend - 0.5/5.0 -
Worst service, communication, and follow through that I have ever received from a body shop. Even shady armenian shops in Van Nuys have done far better. I am frankly astonished that Rusnak required that we go through this experience with Charlottes volvo.
Repair Quality - 2.0/5.0 -
Tools left in vehicle, key aspects including testing the electic drive train and abilith to charge were never tested or verified functional. Signing accepting the vehicle was compelled by front office staff more than an hour before the work in process was resolved, and some things I would thinl critical were never performed. There is also a gauge on the drive side rocker panel that was not addressed and yet was incurred in relation to the collision.
Customer Service - 0.5/5.0 -
See prior emails, texts, voicemails, etc. documenting repeated failures to communicate effectively, lack of follow through on promises made by multiple crash champions team members in front and back of house. Even upon pickup, we were told vehicle was just being wiped down and would be delievered in 5 to 10 minutes (front desk person said this while leaving for th3 day) when a half hour later my wife who was rhe owner had to walk into the back of the shop tp discover that freon had not even been added despite a new ac compressor being installed. This resulted in late daycare pickup of our baby with child protective services consequences on the line.
Returned Clean
My Experience - 5.0/5.0 -
I love how they took great care of my car, were very hospitable and how they updated me throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really enjoyed the great attention to detail and they were able to meet my expectations on my vehicle being fixed in a timely manner! I would highly recommend taking your cars here !
Customer Service - 5.0/5.0 -
Very fast and have good communication
Returned Clean
My Experience - 5.0/5.0 -
Excellent work start to finish. Great communication from Alex and the entire staff .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work. I received the vehicle looking better than before the accident. They know how to fix Teslas very well. This is my new go to place.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My repairs are not complete yet so my satisfaction number is just a placeholder because I had to put a number in.
Customer Service - 5.0/5.0 -
David, Victor, and Marisol are great! This has been a long and difficult repair, and they are super professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was pleasure working with Alex Abramyan. He was very knowledgeable and very professional . Alex was very helpful and very nice from the beginning to the end. I really appreciate his honesty and professional customer service. Also I received nice customer service at the office from Isabel Artinian. “Crash Champions” team did great job and I really enjoyed and appreciate that .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Alex Abramyan was very professional and very knowledgeable in his work. From the beginning to the end he was very helpful and very nice and I appreciate his excellent support. In the office I got help from Isabel Artinian and she was a very helpful and kind person. I really enjoyed working with “Crash Champions “ team and I appreciate that. They repaired my car in a few days like they said and they did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
they did great work
Repair Quality - 5.0/5.0 -
great, alex and the team were awesome!
Customer Service - 5.0/5.0 -
fantastic, everyone i encountered was very friendly
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great quality of work
Repair Quality - 5.0/5.0 -
Great customer service and great follow up!
Customer Service - 5.0/5.0 -
Great clear updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, outstanding work