Crash Champions #0827 Burbank
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My experience with the personnel at Crash Champions was fine. They were courteous and always responded promptly when called. My issue was the time frame for the repair. I turned my car on Nov 7 and received it back on Dec 31. I understand that there were obstacles from the insurance co that delayed the repair. I also believe the parts were incorrect and delays were not from Crash Champions. That being said my car was at the shop for far too long. The interaction between the shop and insurance has to be better. My understanding is the repairs were not started for a month. That is far too much of a delay before starting. I understand that Allstate had to keep sending adjusters out to inspect what new repairs were needed. However, repairs should have started much more quickly. I was very pleased that Crash Champions picked up my rental costs for the extended delay.i have no complaints about the repairs performed. The car looks great and the repairs feel like pre accident.. Many kudos for David who kept me informed about all the delays. As long as information is given, it is easier to stomach the delays.
Likely to Recommend - 5.0/5.0 -
I have other work done by Crash Champions and I am a repeat customer.
Repair Quality - 4.0/5.0 -
Repairs are done very well. My complaint would be the amount of time it took.
Customer Service - 5.0/5.0 -
David kept me apprised of the delays and was very good at explaining all procedures.
Returned Clean
My Experience - 5.0/5.0 -
Loved the thorough communication throughout the entire repair and the attention to detail. Absolutely the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for doing a nice job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The Chrom trim of the rear bumper doesn’t look to be aligned and it looks is not seated properly on both sides. That is for sure not the way it is supposed to look. I have to bring the car back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire Burbank team’s performance and customer service exceeded my expectations. My cyber truck was finished one day earlier. In particular, Tony was incredibly courteous and extremely knowledgeable. Tony took the time to address all my concerns, one can tell Tony truly enjoyed helping his clients. Marisela was reassuring and supportive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tony was knowledgeable , checks back with me constantly, and went above and beyond! Marisela was so friendly and supportive.
Returned Clean
My Experience - 5.0/5.0 -
Tony handled the whole repair professionally and flawlessly. Everything is spot on, even little details like the centering of the front plate.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Isabel and David were absolutely amazing in communicating and updating me on the happenings of my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tony is amazing! I was worried that the scratches I had on my Porsche 911S would require the bumper to be pulled and a bunch of new parts. Tony came up with an approach to spot sanding and painting which was less intrusive and less expensive. In addition, he was great to work with as was your receptionist. I could not be more impressed and thankful!
Likely to Recommend - 5.0/5.0 -
Crash Champions are the best in the business and a body shop I trust completely with an expensive vehicle that needs to be perfect.
Repair Quality - 5.0/5.0 -
This was the easiest and best body shop experience I have ever had. The service representative, Tony, could not have been more helpful. I dropped off my car the day after the estimate and got it back several days later looking like new. Tony figured out how to do the repair with taking the back bumper off my Porsche 911S, saving time, money, and potential complications.
Customer Service - 5.0/5.0 -
Crash Champions is very well managed and doesn't waste your time. I had an estimate within 15-20 minutes of arriving at the shop.
Returned Clean
My Experience - 5.0/5.0 -
The overall service and the finished product were excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am VERY fussy, and the repair is perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, thank you!
Customer Service - 5.0/5.0 -
Great work
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tony and Isabelle were great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tony was absolutely excellent. He supported me through every step of the repair, explained everything clearly, and truly went above and beyond. Couldn’t have asked for better service.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Thank you