Crash Champions #0577 Bolingbrook

4.8 (4,656reviews)
96%
415 W Boughton Road,  Bolingbrook,  IL  60440

In operation 7 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan

Reviews (4,656)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon pickup. The team receives high marks for proactive, frequent communication through text updates and phone calls, keeping customers informed throughout the entire repair process. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness are repeatedly celebrated. A few customers noted areas for improvement directly from their experiences, including occasional delays, quality control oversights such as missing trim pieces or misaligned panels, and instances where communication could have been more detailed or consistent. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... back right side of the door. From start to finish, the process was professional, smooth, and stress-free. When I picked her up, she looked amazing — clean, ..." Read more
"... they returned the vehicle with shoddy workmanship: screws were missing from the replaced trim, and the driver's side door panel was improperly installed following ..." Read more
"... my car in for repairs after rear-end damage, and they did an absolutely amazing job. The work was done perfectly, everything looked brand new, and the attention ..." Read more
"... bc there are missing plastictrim pieces. There is overspray from re painting all over the door jams on multiple sections. Overspray on the outside of the car as ..." Read more
"That was my biggest pet peeve. My date for pushed 3 times."
"... daily about the status of my car was so helpful. Never had to wonder when it would be complete. Even better it was done five days early!!! My car looks and smells ..." Read more
"Very informative about the process. Car was finished ahead of schedule."
"It was given back to me about 10 days before they said they would have it ready. Which can be why they missed ..." Read more
"... into the loop by someone from crash champions. But I was never called by anyone from crash champions during this whole process. Most communications, if not all, ..." Read more
"The best customer service ever!!! Communication daily about the status of my car was so helpful. Never had to wonder when it would be complete. Even ..." Read more
"Crash Champions was very communicative throughout the whole process."
"... very helpful at all. I was given regular updates but it was the same thing for almost the entire process; that my vehicle was still in the body repair process. This ..." Read more

My Experience

Friendly, helpful, professional service from the start. I was kept updated throughout the entire repair process from start to finish and even afterwards. I enjoyed working with everyone I came into contact with at Crash Champions, Bolingbrook. Glad I chose this specific location for my repairs. The Bolingbrook location came highly recommended. That's why I chose it in the first place. Special thanks to Berenice and Nick who took extra special care of me. I will Re recommend crash Champions/Bolingbrook to anyone needing quality service, support and work on their vehicles.

Likely to Recommend

Repair Quality

This shop has very professional staff members. The car repairs were an Aplus. This why I rate the experience a 10

Customer Service

Returned Clean

Likely to Recommend

Overall, I was satisfied; Carlos and Artuero were good. Patty was excellent.

Repair Quality

Customer Service

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Repair Quality

Did not replace the entire mirror that was damaged. Just replaced the cap. There were two dents that were discussed during the assessment. I had zero communication to why this was not fixed as discussed. I basically found out 3 weeks later when picking up. It was a Suburban and top of vehicle hit the top panel of my vehicle.

Customer Service

Likely to Recommend

Repair Quality

All good

Customer Service

The updates were not only appreciated, they were spot on. Got the car back and all the damage from the hail was gone.

Likely to Recommend

I recommend 1000%

Repair Quality

Carlos has been very responsive and done a phenomenal job in the keeping me in the know every step of the way. I definitely recommend. Thank you so much Carlos. You’re phenomenal.

Customer Service

Amazing experience

Returned Clean

My Experience

Nick and his team were awesome. The whole experience was easy from start to finish. My vehicle was done sooner than expected and the work was magnificent.

Likely to Recommend

Repair Quality

Customer Service

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100% recommend Crash Champions to anyone in need of great service for their vehicle.

Repair Quality

The team was fantastic keeping me out to date with frequent updates on progress and target dates. Professional service and high quality craftsmanship

Customer Service

Nick was amazing and kept me up to speed throughout the process. Very professional and polite.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Rachel was great. She was always available for any questions I had and weekly follow ups were always on time.

Customer Service

Rachel was great. She was always available for any questions I had and weekly follow ups were always on time.

Returned Clean

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Repair Quality

Customer Service

My Experience

Rachel was amazing throughout the entire process. I was very happy on how she took care of me since the very beginning. Thank you Rachel!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Car looks great! I’m very happy with the results. Nick was amazing extremely helpful and knowledgeable. I would most definitely recommend this shop to anyone and I would for sure come back if I ever need any repairs.

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Repair Quality

Customer Service

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rachael was wonderful

Repair Quality

Customer Service

rachael was great

Returned Clean

My Experience

The finished car that I was supposed to pick up today had a problem with the headlamp that they were supposed to replace. It had a very prominent scratch and I left the place without taking the vehicle. It is still with Crash Champions.

Likely to Recommend

Repair Quality

There was a scratch on the top of the tailgate piece that will need to be fixed. Also some residual tape glues that I need to clean up. Pretty satisfied with overall results though.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service