Crest Collision-Frisco
- Free Estimates
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The only thing I would suggest is that you work on your finished product after painting the vehicle. My truck was a mess on the outside with water spots and dirt on the roof and so I had to hand wash it when I got home trying not to get soap on the hood that was repainted.
Customer Service - 4.0/5.0 -
The only thing I would suggest is that you work on your finished product after painting the vehicle. My truck was a mess on the outside with water spots and dirt on the roof and so I had to hand wash it when I got home trying not to get soap on the hood that was repainted.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks like new
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
Again, due to my questioning of the completeness and quality of the repairs, I don't know that I could recommend Crest Collision.
Repair Quality - 1.0/5.0 -
The staff was friendly and helpful but I question the quality of the repairs which of course is the core of a collision repair business.
Customer Service - 4.5/5.0 -
Chase was very helpful and gave regular updates.
Returned Clean
My Experience - 0.0/5.0 -
I sent a text earlier But too summarize, it was without a doubt one of the worst service experiences of my life. Do not have Joey contact me. Any one else is fine Marcelo
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
I have been a customer of Crest Infiniti for 18 years and have leased or purchased 10 cars. I have always been treated well and extremely satisfied as evidenced by frequent transactions. My recent experience was the worst service I have ever experienced in my life! Let me start with the knowledge that insurance companies are not easy to deal with. My problem was the incompetence of the individual ( Joey) I had to deal with; He continually complained about the insurance company ( I felt like I was his therapist). I reluctantly involved myself in the communication between him and the adjuster for the insurance company in an effort to release my car from captivity. After nearly 4 weeks my insurance would not pay for my rental because not enough information was forthcoming from Joey. My car had only $2000 worth of damage. On Thursday 7-18-19. Joey tells me my car should be ready on the 19th and he will call me. He even states that he will bring vehicle to me. I am hopeful. When I don't hear from him I call him at 1:00pm and I am told that he doesn't appreciate getting calls on his personal cellphone. He says that my car is not ready because the adjuster has not sent final approval. I call the adjuster and am told he needs an invoice for the bumper. I call Joey and relay information. I am no longer Joey's therapist I am now working as his GC (general contractor). After a follow up call to his personal cell phone I learn that I can come and retrieve my car. When I remind Joey that he said he would deliver my car. He states that he is too busy and that I should call Uber. In so many words I resigned my job as Therapist and GC to Joey. I call for a rescue from the insane world of Joey and speak to Mr White in new car sales and very shortly after, receive a call from the Crest Collision manager informing me that a van would be on its way. The manager was professional. Paradoxically when I had tried to contact this manager while I was on vacation the prior week for assistance, the receptionist told me she could could not give out that number. I have my excellent Infinity back and I have vowed to continue to be a safe and cautious driver if only to avoid the world of Joey. Marcelo
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chase was great. Completed as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chase was great. All complete as promised. This is the second one of these I have filled out. Please do not send a third
Customer Service - 0.5/5.0 -
I rate you low because you keep sending me these. I have completed this twice and asked not to send again on the third.
Returned Clean
My Experience - 0.0/5.0 -
Rarely ever followed up with my on my vehicle updates. I had to keep calling in to see what’s going on. Service guy at body shop told me they will get another check issued from the insurance. But that didn’t happen. So another guy had a talk with the manager then issued it to me. It was ok.
My Experience - 5.0/5.0 -
Excellent work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
My service provider was changed in the middle of service. Also I was not satisfied with end customer services support