Crest Collision-Frisco
- Free Estimates
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
Joey was great. Austin really wasn't. He seemed to be very knowledgeable, but there were many changes to what we discussed.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
I dropped my vehicle off with 2 key fobs, & was only given 1 fob back. I called once I realized the mistake. No one ever responded back. I called and spoke with Joey, who spoke to me in an accusatory manner without offering a resolve until I expressed my dismay for his tone. My experience was less than satisfactory.
Customer Service - 0.5/5.0 -
I dropped my vehicle off with 2 key fobs, & was only given 1 fob back. I called once I realized the mistake. No one ever responded back. I called and spoke with Joey, who spoke to me in an accusatory manner without offering a resolve until I expressed my dismay for his tone. My experience was less than satisfactory.
Returned Clean
My Experience - 5.0/5.0 -
It was a great experience!! Thanks for making my car look new and always keeping me updated. Chase was fabulous and so caring! Thanks Chase for everything you did to help me out when others wouldn’t.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already recommended it to my sister!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chase was fantastic!
Returned Clean
My Experience - 5.0/5.0 -
Chase Harvey was great to work with. He responded on time with details, helped me wherever he could. I was quite impressed with him.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
good timing, good work!! well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair work was apparently done very well. I'm so far very pleased with the look of the vehicle and how well and solidly it drives. My "no" rating resulted from my perception that my vehicle wasn't a priority for the advisory staff. At times I felt under-informed concerning the vehicle's repair status. I believe the staff should have been more proactive in keeping me updated. And, I definitely disliked the statement made by one advisor that there were other vehicles on the lot that were worth much more than mine, and therefore, were a greater priority to the facility. I purchased my vehicle new at Crest (Nissan), which is why I had the vehicle delivered to Crest Collision for repair. I thought being a Crest customer might be of some importance. I came away with thinking "Crest" is just a name used as a marketing tool.
Likely to Recommend - 2.5/5.0 -
Repair work was very good. Advisor staff not so much.
Repair Quality - 5.0/5.0 -
Very happy with the repair work Vehicle looks great and drives/feels solid.
Customer Service - 2.5/5.0 -
In my opinion the facility took too long after insurance approval to transfer my vehicle to some type of covering to prevent potential storm/hail damage. When I mentioned this to the advisor staff, one of them told me there were other more expensive vehicles than mine on the Crest lots that were needing repair. Thus those other unsold vehicles were a greater priority. In other words, my having purchased my vehicle at Crest and being a loyal Crest service customer apparently was of no importance. That was very annoying. Also, the outdoor lot where my vehicle was held was not gated/secure.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chase is outstanding. Always answered the phone promptly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Status reports not timely..
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
always great job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs went as planned. Very smooth and hassle free experience.